Kenn, thanks for your reply.
If you can send some example I would be greatful. Is there any
possibility to set that value before pressing create button? It would be
nice if the creator of the ticket is able to see the preselected values
right after the form with the new ticket is displayed. Is
This shows no errors but instead of writing the day of the week into log
file it writes 0. I'm not sure what localtime is. Is it the variable
containing the local time? Something like:
my $localtime = my $now = RT::Date-new($RT::SystemUser);
$now-SetToNow;
Or should I write there just
Tomáš Sára wrote:
This shows no errors but instead of writing the day of the week into log
file it writes 0. I'm not sure what localtime is. Is it the variable
containing the local time? Something like:
my $localtime = my $now = RT::Date-new($RT::SystemUser);
$now-SetToNow;
Or should I
This might be what you're looking for:
http://search.cpan.org/~stbey/Date-Calc-5.4/Calc.pod
Thank you,
Micah Gersten
onShore Networks
Internal Developer
http://www.onshore.com
Tomáš Sára wrote:
Hello everybody,
is there a possibility to find out the day of the week out of the date?
I
You can just alter the table to start auto_increment from a higher number...
So that RT starts from 18001-
Very easy to do with phpMyAdmin
Med vennlig hilsen / with kind regards
Steffen Tronstad
BroadPark Games drift/design
NextGenTel AS, part of TeliaSonera Group
Tlf: +47 466 988 46
Mail:
Hi!
I have some searches put in a dashboard for quick access.
If I click on the dashboard link, I can't click on the table headers for
sorting.
That only works on direct search results, so I have to click edit and
show results to get a table where I can click on the headers for sorting.
Is
Dear all,
We're in the process of migrating to RT from an ancient ticketing system.
I'd like to load our existing database of around 18,000 tickets into RT --
which seems eminently do-able using a bit of perl scripting. Except for
one thing: is it possible to set ticket ID numbers
Thank you everybody for your help. This:
my $dayOfWeek = POSIX::strftime (%A, localtime );
$RT::Logger-debug(Day of Week is : $dayOfWeek );
works fine. I had a stupid error there,
Tom.
Micah Gersten napsal(a):
This might be what you're looking for:
Dear RT Users,
this is my first day at work this year and it looks like my brain is still on
holiday. I'm trying to link from a ticket to an RTFM Article manually and the
same need i have against an asset, but i can't remember the correct syntaxt
anymore...!
I tried this from a ticket to a
Dominic Hargreaves wrote:
On Mon, Jan 19, 2009 at 10:22:16AM +, Matthew Seaman wrote:
If anyone can point me towards examples on the Net of code for doing this
sort of migration I'd be grateful.
You might find that there is inspiration to be drawn from
dumpfile-to-rt-3.0, part of
Ham MI-ID, Torsten Brumm wrote:
Dear RT Users,
this is my first day at work this year and it looks like my brain is still on
holiday. I'm trying to link from a ticket to an RTFM Article manually and the
same need i have against an asset, but i can't remember the correct syntaxt
anymore...!
Hi Joop,
thanks for your answer. Just cross checked:
RT::rtname rt3dev-messenger.int.kn
And the same result: Couldn't resolve 'at://rt3dev-messenger.int.kn/asset/1'
into a URI.
Something went wrong in my head :-(
Torsten
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg
Steffen Tronstad wrote:
You can just alter the table to start auto_increment from a higher number...
So that RT starts from 18001-
Very easy to do with phpMyAdmin
Yeah -- I'll need to do something like that after I've got all the legacy
stuff imported. We'll probably start using RT live
Hello,
I need your help debugging RTs mail system.
I have had RT send emails successfully when replying to or creating new
tickets. As such, the mail system is working. I have fiddled with the
global scrips to invoke some more mails, i.e. on owner change. But now
somehow, RT does not send any
I've been having pretty good success with my import, but am curious about the
'incremental' update. In the README, it states:
===
rt-2.0-to-dumpfile NEWDIRNAME since 2003-01-01
(replace that date with the date before the initial export)
Then execute:
dumpfile-to-rt-3.0 NEWDIRNAME
Hi All,
I've got a RT 3.6 install. Approx 20 users, and a database size of about
500MB.
It looks like i'm adding 25MB of data per week.. so it's growing quite a
bit faster than i'd like.
Any recommendations for data that i should look at stripping out of the
database? or do people archive
Hello *,
after managing to authenticate against LDAP, I faced another issue:
After logging in, the CPU gets extremely occupied. As the System is a
Dual Intel(R) Pentium(R) 4 CPU 2.80GHz I don't think, that this
behaviour is normal. :-)
BTW: The problem occurs with both mod_perl and fastcgi.
I meant the link in the subject ;-)
On 17/01/2009, kem cho kemcho12...@yahoo.com wrote:
I experimented upgrading from 3.8.1, it went without a hitch. Just followed
README file.
I was working on Fedora 9, PERL 5.10, mysql 5.0
Good luck.
--- On Sat, 1/17/09, Gavin Henry gavin.he...@gmail.com
Calvin,
We keep everything. Even at 25MB/week, that is only 1.3GB/year
which means a standard 146GB drive will last a bit over a century.
That is a bit tongue-in-cheek, but really this data volume is
easily managed by small laptops and PDAs. You can use the shredder
function to delete tickets
Hi,
I am looking for a way to display a note (ie. some instructions, description
or details for the users) somewhere on the self-service ticket screen. This
text would be different for each queue. Any ideas/suggestions on how to
implement this?
Thank you!
Hey everyone, looking for a PERL API to query the RT db, specificly to
search for a user see if he is there and if not add him.
Can anyone give me some recommendations and possibly an example? is
RT::Client::REST::User what i should be looking at? using search does not
seem to work
Thanks
21 matches
Mail list logo
