Beachey, Kendric wrote:
I'm about to (finally) migrate our 2.0.11 installation to 3.6.5 and
would like to have the 2.0.11 installation stay up for a few months or
so in a read-only capacity.
Is there (or was there as early as 2.0.11) an easy way to make RT be
read-only in a global sense? I
Hello all,
This is my first post on this list.
I am installing RT3 at a small software company as part of an intership to get
an engineering degree.
Some RT3 customisations I did might be useful to others from what I read at a
quick glance in this list archives.
- Extensive rework to
Hi,
I can't get emails sent by RT3's srips to be translated in my local language.
- Is there a mecanism for holding various translations in table Templates?
Are fields Language and TranslationOf used at all?
- Is there a need to translate all global templates on each new localized RT3
Hi all,
I work at a small cable operator, about 2 TV and 4000 internet customers.
As the support team is growing, the need for a trouble ticket system is rising.
From what I have seen in the ML archives, the customer info may be implemented
in 2 ways :
1. As a RT user and as requestor of
Quoting Brot Stéphane s.b...@tvtservices.ch on Mon, 13 Jul 2009
11:27:18 +0200:
As support team member, when a customer calls, I want to be able to
quickly open a ticket from the RT web interface. There should be a
search page to fill in the requestor field, being able to search by
hey all,
just finished upgrading from RT 3.4.5 to RT 3.8.4 and ive noticed the
child ticket links and dependencies in tickets are gone. any suggestions?
nimb...@sdf.lonestar.org
SDF Public Access UNIX System - http://sdf.lonestar.org
___
Hi,
We have recurring tasks (monthly and quarterly) like patch update or run
scan vulnerability that I would like to set to create ticket on a certain
time.
Here's I would like to do:
I create a new ticket run scan vulnerability on server X.
After running, I will close this
ticket. On next
I will be out of the office starting Sat 11/07/2009 and will not return
until Wed 15/07/2009.
*
Nota : Les informations contenues dans ce message sont
exclusivement destineacute;es aux personnes
nommeacute;es ci-dessus et peuvent contenir des
Thanks, that was what we ended up doing. (Although this was for RT
2.0.11, which didn't have a sessions table...so the whole database is
read-only.)
--
Kendric
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
nevermind, investigation into the links table indicated i had imported the
DB as one rt name, and begun using it as another. the rt name is used in
link params.
On Mon, 13 Jul 2009, Nimbius wrote:
Date: Mon, 13 Jul 2009 12:05:23 + (UTC)
From: Nimbius nimb...@sdf.lonestar.org
To:
Thank you for all the help and I was able to implement scrips (ie AutoClose
on Nagios recovery, filter messages based on Subject) which at first I
thought was extremenly hard to set-up.
I have a new requirement which is to merge with the same subject.
-existing ticket:
Subject: syslog firewall
What is the correct syntax for the AutoCreate variable in RT_SiteConfig.pm?
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
___
Hello all,
I am trying to implement pubcookie authentication with mysql
authorization. I could use some help. I am wondering if there is more
information out there than the wiki and the example file in
local/plugins/RT-Authen-ExternalAuth? I am running version 3.8.4 and
have the
Am I the only one getting duplicates (in which case my server has a problem) or
are others getting duplicates as well.
If one or two of you could reply that would be great thanks...
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
Wierd. Some people are getting duplicates some are not.
I got 4 of a message I posted. Followed by 4 from someone else then 2 of
another poster. Seems to me the list is doing something odd.
Thanks everyone that responded.
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
Thanks Paul.
For the list owner...
Here are the headers from a single message I sent. From the headers it is clear
that your MTA had submitted this message twice to your mailman installation.
You may need to check on your queues and trouble shoot why the MTA thought it
needed to resubmit the
I will like to create a scrip where the status of a ticket is automatically
changed from open to stalled when a Owner replies to a requestor. I am using
rt-crontool to monitor the status of the tickets and auto resolve the ticket
after 72 hours of inactivity. I created a custom field to
Hello All
I am facing one problem in my RT it was running fine but from past few days
we are encountering problem of not been able to sent email to cc on adding
comment to the ticket. We haven't have made any changes regarding mail
functionality but still I m not been able to find why mails
Varun,
Just to be clear,
Comments - Internal memo to whom ever, is meant for internal tracking and
notation of ticket progression, these are only sent to people who are
AdminCC's.
Correspondences - reply to CC's, AdminCC's, and requester.
This is in most RT installs.
In context to your info
19 matches
Mail list logo
