Re: [rt-users] Add a backup email account as Bcc - avoid multiple emails

My goal is that all messages sent to RT are also going to a second mailbox that would be used in case of a disaster on RT. I've done this by making bac...@company.com an AdminCC of the queue. That gets comments and replies by default, plus anything else I want to set up a scrip for. LEGAL

Re: [rt-users] Add a backup email account as Bcc - avoid multiple emails

Fine but this way the backup email (as AdminCC) wouldn't see the people who receive the email (to and cc fields) Am I wrong? Jerome Toby Darling a écrit : My goal is that all messages sent to RT are also going to a second mailbox that would be used in case of a disaster on RT. I've done

Re: [rt-users] Add a backup email account as Bcc - avoid multiple emails

Fine but this way the backup email (as AdminCC) wouldn't see the people who receive the email (to and cc fields) Am I wrong? Think you're right. I guess you could tweak your admin correspondence template? LEGAL NOTICE Unless expressly stated otherwise, information contained in this message is

[rt-users] Max Size of Attachments

Greetings, I'm trying to determine what the maximum size of attachments that I can use through RT. We have some users that want to put larger attachments in there. Can anyone tell me where the attachments are stored in the database, and if you know, what data type it's been defined as? I

[rt-users] logging in as root with $WebExternalAuth defined

I have defined $WebExternalAuth (and $WebFallbackToInternalAuth) in order to use our apache authentication, works fine but how do I override it to get a login screen so I can login as root? Ray Horne Linux Systems Manager Cambridge University Library

Re: [rt-users] logging in as root with $WebExternalAuth defined

On Thu, 17 Sep 2009, Ray Horne wrote: I have defined $WebExternalAuth (and $WebFallbackToInternalAuth) in order to use our apache authentication, works fine but how do I override it to get a login screen so I can login as root? I'm just looking at this here, following on from the ExternalAuth

[rt-users] Users and recipients

I am trying to understand a bit more how RT works, so I do apologize in advance for the trivial questions: 1) When someone sends a support email to RT, it first sees if the users exists on the databases it uses to do user authentication. The local database is checked last even if it

[rt-users] Partially solved - was: WebExternalAuth AND an RT::Authen::ExternalAuth LDAP ExternalInfo provider..?

On Tue, 15 Sep 2009, jan.gr...@bristol.ac.uk wrote: I'm using (aspiring to use) apache's mod_auth_cas to do external authentication, plus RT::Authen::ExternalAuth as an info provider to provide information about the apache-supplied username. Is this actually *possible*? RT 3.8.4.

Re: [rt-users] Users and recipients

http://wiki.bestpractical.com/view/NoRecipFound It looks like it is replying correctly - make sure the box can send to your user - no mail relay set up maybe? And, the no recipients found is probably because you don't have any explicit watchers set up for the queue... -Original

[rt-users] 404 error message

I was able to successfully able to run the following command make initialize-database and follow throught the entire settings. When I?enter my url helpdesk.example.com/rt, I got the following page? cannot be found error message http 404. Nonetheless, when i enter my regular url without /rt, i

[rt-users] Group Members Tickets

Hi All, Is there a way to configure a group such that all members of the group can see any tickets for which any member of the group is the Requestor? I can't quite see to reason this one out. Thanks, -- Andy Speagle THE Student - UCATS Wichita State University signature.asc Description:

Re: [rt-users] Group Members Tickets

Please read the list archives, this has just come up within the last few days, and requires some customization. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

[rt-users] Searching by groups of users

Hello, We are trying to construct saved searches at my workplace that delineate what needs attention and what does not more clearly than just the ticket status (new, open, etc.) So, I am trying to create a search of tickets that require attention, which will include all new tickets as

Re: [rt-users] RT with forms and workflow?

Today I have an additional need, a need for heavily checked web forms with workflow, with absolutely minimal effort required to create a (simple) form and associated workflow. It's easy to imagine a web interface with drop-down boxes (filled from LDAP) that creates a ticket, but I'm looking

Re: [rt-users] Searching by groups of users

Is this kind of search possible? Not natively. Or do I simply have to make a large search with a section of  LastUpdatedBy != 'user1' OR  LastUpdatedBy ! = 'user2' OR ... for 30 or so users? Correct. But you could create a callback that expands 'LastUpdatedGroup' into the alternated series of