Hello Torsten,
Hi Seth,
we are not on 3.8.x yet but i think the dashboards are also using
saved searches. at can create saved searches and you can load them
like the ticket saved searches. i can send you on monday some piece of
code we use to display also asset saved searches, possibly you
I use RT 3.8.x, i have already install SLA extension for rt, but there are
tiny tutorial modul for this extension. do you have some tutorial source so
i can use this extension well? i really need this extension.. thanks
--
Regards,
Rahman Desyanta
i n f i n i t y . s o l u t i o n
Rahman,
Have you read modules documentation [1]? This doc is full of examples
and use cases.
[1] http://search.cpan.org/dist/RT-Extension-SLA/lib/RT/Extension/SLA.pm
On Mon, Oct 5, 2009 at 12:21 PM, Rahman Desyanta
rahman.desya...@infi-nity.com wrote:
I use RT 3.8.x, i have already install SLA
Hi Joop, Seth;
as i said in my last mail, we are not on 3.8.x but the attached tiny files
we added to at at a glance page where a user can load a asset saved search.
The important part is the: my @user_attrs =
$session{'CurrentUser'}-UserObj-Attributes-Named('AssetSavedSearch');
user objects
On Wed 30.Sep'09 at 14:05:39 +0200, Bernhard wrote:
Hi,
running RT 3.8.4 on CentOS 5.3 and MySQL 5.0.45
had this issue twice recently - a ticket would miss the mail itself even
though it would display attachments.
no date, no history, no body, no mail.
mails came from gmail and
Hello,
I use rt 3.8.2 and I need help.
I want to display the status resolved on the quickshearchsummary.
Example:
QueueNewOpenResolved
Support5 102
IT3 5 4
Thanks,
--
Alex
On Mon, Oct 05, 2009 at 04:46:32PM +0200, Alexandre PIASER wrote:
Hello,
I use rt 3.8.2 and I need help.
I want to display the status resolved on the quickshearchsummary.
Example:
QueueNewOpenResolved
Support5 102
IT3
I want to extend much kudos to Jesse for being a steward of Perl 5.11.0
in addition to his efforts on RT.
http://www.nntp.perl.org/group/perl.perl5.porters/2009/10/msg151376.html
Hip-hip-hooray!
___
Hello All,
Has anybody briefed their employer about what/how RT works and why it is a good
option to move to this particular product? I'm going to be giving a briefing
about RT tomorrow and am currently coming up with some slides however if there
is someone out there who wouldn't mind sending
Hi,
I've installed RT 3.8.5, and when I try to create a user via command line, I
get this error:
rt: Server error: Found (302)
It does not log anything.
Thanks in advance.
--
Sergio Roberto Charpinel Jr.
___
I'm trying to upgrade my installation to 3.8.5, but early testing showed
a rather odd bug that I don't see mentioned elsewhere in the list.
Once logged in, if a user goes to 'Simple Search', enters a numeric
search term, then presses enter, they are logged out and sent back to
the login
Hi All,
I finally got time to come up with a solution to the problem I was having.
sub IsApplicable {
my $self = shift;
return 0 unless $self-SLAIsApplied;
my $type = $self-TransactionObj-Type;
if ( $type eq 'Create' || $type eq 'Correspond' ) {
if
Bennett, Bevan (IS) wrote:
# RT Stuff
Alias /rt/ /opt/rt3/share/html/
Alias /rt /opt/rt3/share/html/
Alias /helpdesk/ /opt/rt3/share/html/
Alias /helpdesk /opt/rt3/share/html/
NameVirtualHost *:80 # Tried 443, no-go
VirtualHost *:80 # Ditto
ServerAdmin Certified_Today[at]Easyrider.com
When you get the internal server error, what shows up in your webserver
error_log?
The big difference I see between your original and mine is that you
have a ScriptAlias instead of a SetHandler.
It looks like you're configured to use fastCGI (via the scriptAlias)
rather than mod_perl (like I
The images are because we didn't deal with NoAuth yet.
Now that we've gotten this far, try adding a second location directive
right after the first with:
Location /rt/NoAuth/images
SetHandler default
/Location
That should turn off the FastCGI for the image directory (as per
Bennett, Bevan (IS) wrote:
So adding the SetHandler directive for the images directory didn't fix
your logo? That's what did it for me.
I'd help more explicitly, but I don't have fastCGI and don't want to
figure out how to install it. (mod_perl came in a handy package for my
distro).
The
For what its worth, I couldn't get the logo to work until I replaced
local/html/NoAuth/images/bplogo.gif with my own (IE named mine bplogo.gif) and,
make sure it is no larger then the original size
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
Lander, Scott wrote:
For what its worth, I couldn't get the logo to work until I replaced
local/html/NoAuth/images/bplogo.gif with my own (IE named mine bplogo.gif)
and, make sure it is no larger then the original size
I think this is VERY close to working correctly. Just a matter of
Hello All
I have RT 3.6.3 installed with Apache 2.0 with fast cgi implemented. We do
have a good hard disk space on our server but it will eventually will be
eaten up by log files (i.e from apache and rt logs). So I want to know how I
can rotate my RT logs. Does RT provide any provision for
On Tue, Oct 06, 2009 at 11:16:43AM +0530, Varun wrote:
Hello All
I have RT 3.6.3 installed with Apache 2.0 with fast cgi implemented. We do
have a good hard disk space on our server but it will eventually will be
eaten up by log files (i.e from apache and rt logs). So I want to know how
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