[rt-users] Apache error upon restart after rt install

Good day list Can someone please assist. I managed to install RT with a mission and I am now at the last sections of the install. When I try to restart my apache however I get the following error: /installs/linux/rt-3.8.5: service httpd restart Stopping

[rt-users] making sets of users priveleged

I just imported a bunch of users from ldap and realized after the fact I forgot to make sure they were imported as privileged users. I've been casting about for a recipe/tool to flip that sets that bit for lots of people at once and have struck out. Might someone be able to point me in the right

[rt-users] Editing From:

I have been asked to change out RT install such that when someone in, say, the support group replies, his RealName is not shown (Support Staff at supp...@domain.com is used instead). Otherwise, the From: header should look like the default one (Joe Cool via RT). Has anyone done that?

Re: [rt-users] making sets of users priveleged

Robert Nesius wrote: I just imported a bunch of users from ldap and realized after the fact I forgot to make sure they were imported as privileged users. I've been casting about for a recipe/tool to flip that sets that bit for lots of people at once and have struck out. Might someone be