Good morning,
We are running RT 3.8.7 and using LDAP for both authentication and
information. The process is working well but we have encounter several users
that have their email address in LDAP forwarded to another email address. As
a result, when the user replies to the ticket the
Hello,
I have installed this extension to RT. The post install page says:
Once you install the ActivityReports extension it does not appear on any menus.
To add it to the Tools - Reports menu you can
Create/edit this file rt
I am trying to get RT setup to place new tickets in a particular queue based
off the senders mail domain. We use RT at work to handle support tickets for
our customers in the building. I have 3 different email domains that would
be sending us tickets.
For example I have the following domains that
