Hi Kevin,
at best you grant CreateTicket right to System Group: Unprivileged
Users inside the needed Queues.
Torsten
2010/4/4 Kevin Bailey kbai...@freewayprojects.com:
Hi,
I've allowed a user to log in to view tickets - and this is really good in
the SelfService area.
However,, they can't
Hi kevin,
Sorry i forgot: SeeQueue right is also needed!
Torsten
- Originalnachricht -
Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.),
Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark
Reinhardt, Jens Wollesen, Rainer Wunn,
Hiya,
Thanks for the replies - I poked around and found that if I add these
permissions to a user on a queue
CommentOnTicket
CreateTicket
ReplyToTicket
SeeQueue
ShowTicket
ShowTicketComments
The user can then create a ticket for that queue with the web interface.
The additional point to
Hi
We are seeing some issue when commenting for a ticket in RT system.
If we use 'tab' key, it send multiple emails (in this case we got almost 30
emails) for the ticket's response to all the members.
(We are glad, the user didn't used more than 30 words to close this ticket:))
Is there a fix
