Re: [rt-users] How to customize RT's FCKeditor?

Hello, I changed values here : /opt/rt3/share/html/NoAuth/RichText/FCKeditor/fckconfig.js I guess I found some doc here FCKeditor 2.x/Developers Guide - CKSource Docs http://docs.cksource.com/FCKeditor_2.x/Developers_Guide Best regards --- Robert GRASSO – System engineer CEDRAT S.A. 15

Re: [rt-users] RT LDAP not loging in

I'm not able to login even after disabling the ldap authentication. The below mentioned option is already enabled on RT_SiteConfig.pm file. Regards, Jeevan On Thu, Apr 1, 2010 at 5:55 PM, Poulter, Dale dale.poul...@vanderbilt.eduwrote: Are you able to login if you turn off ldap

Re: [rt-users] RT LDAP not loging in

JEEVAN P K wrote: I'm not able to login even after disabling the ldap authentication. The below mentioned option is already enabled on RT_SiteConfig.pm file. ... then provide the relevant part of the debug log and the apache error log. -- Kind Regards,

Re: [rt-users] DBD::mysql::st execute failed: MySQL server has gone away

Hello Simon, Do you use mod_perl2? On Tue, Apr 6, 2010 at 2:30 PM, Simon Morley | PolkaSpots si...@polkaspots.com wrote: Hi, We are having issues with a RT DB migration from one server to another. I have confirmed by setting up some basic queues etc. with a brand new DB that the RT system

[rt-users] merge users(?)

Hi, i am wondering whether the extension merge users will do what i need it to do... :-) Let's say, i have 15 users which are from ibm.com, and i want them to share the bugs they are going to submit, so each of them knows, which bugs have already submitted, so they do not send them in twice or

Re: [rt-users] merge users(?)

Hello, It wouldn't solve your problem. MergeUsers is more for multiple emails per one user. Create group per organization, add a group to tickets as cc when requestor is member of the group. Grant rights via roles. On Tue, Apr 6, 2010 at 4:26 PM, who else bogey...@yahoo.com wrote: Hi, i am

[rt-users] how to move tickets to different queue?

Hi, How can I move a ticket to a different queue on the time of creation based on the senders email domain? For eg: myn...@somedomain.com tickets should be moved to new_queue Thanks Manohar Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at

Re: [rt-users] how to move tickets to different queue?

Manohar; Global or queue scrip ; condition : On Create action: User defined Custom action preparation code: return 1; Custom action cleanup code: if ($self-TicketObj-RequestorAddresses =~ /myna...@somedomain\.com mailto:myn...@somedomain.com/ ) { $self-TicketObj-SetQueue('new_queue');

Re: [rt-users] how to move tickets to different queue?

In continuation for the previous mail - for this purpose I got a small scrip # Domains we want to move my $domains = {}; my %domain_map = ( '[EMAIL PROTECTED]'= , '[EMAIL PROTECTED]'= ); #Check each of

[rt-users] CommandByEmail still broken?

is anyone successfully using CommandByEmail? it still parses any word plus a colon i.e. blah: . i am not a perl guy and would like assisstance on how to make this extension parse only what we tell it to via a configuration file for example. Discover RT's hidden secrets with RT Essentials from

Re: [rt-users] merge users(?)

There is a scrip that can do this: http://wiki.bestpractical.com/view/AddRequestor You create a custom user field called othermail and populate it with the people you want to get the email. All, the other IBMers will be added as requestors whenever one of them requests. We've done this for

Re: [rt-users] DBD::mysql::st execute failed: MySQL server has gone away

Hello Simon. It's a recently discovered problem in mod_perl2 that affects people in some cases in a wierd way that is hard to debug. I believe some of your templates are incorrect. Read logs you quoted. On Tue, Apr 6, 2010 at 7:59 PM, Simon Morley | PolkaSpots si...@polkaspots.com wrote:

Re: [rt-users] merge users(?)

Hi, thank you very much, i did everything as it was documented in the link you quoted. Unfortunately, not a single user could see/modify this custom field, although i tried every possible right for group/user etc, but this didn't work out at all. I can only see the heading (custom field) but not

Re: [rt-users] Can a global scrip be disabled for a given queue?

Hi Thierry, you can also try this out: http://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips Torsten 2010/3/26 Thierry Thelliez thierry.thelliez.t...@gmail.com John, That's a great idea. Could I just test the queue name? I am no that familiar with Perl/RT but could it be something

[rt-users] Found a missing translation call

I think that the Elements/PageLayout line 159 (RT 3.8.7): a href=%RT-Config-Get('WebPath')%/%$type-{$action}-{'path'}%% $type-{$action}-{class} ' class='.$type-{$action}-{class}.'' |n %% $type-{$action}-{id} ' id='.$type-{$action}-{id}.'' |n %%$type-{$action}-{'title'}%/a should be:

Re: [rt-users] Can a global scrip be disabled for a given queue?

This looks great! For now I am using John's suggestion, but I will give it a try later. Thanks, Thierry Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] merge users(?)

Hi, yes, i did, i gave the see/modify right to every staff member and also to every group. But this didn't work. It doesn't matter at all, which rights the user/group has, i can only see the headline (custom fields) and nothing below. Like there isn't any custom field... ;-( Please correct me,

Re: [rt-users] how to move tickets to different queue?

Thank You very much Roy, this thing worked. -Original Message- From: Raed El-Hames [mailto:r...@vialtus.com] Sent: Tuesday, April 06, 2010 7:05 PM To: H Manohar Rayker Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] how to move tickets to different queue? Manohar; Global