Le 25/10/2010 à 22:08:16+0200, Christian Loos a écrit
Hi,
i just added your version of this to the wiki page.
We only allow re-opening the ticket if it is resolved less then 7 days.
If the ticket is resolved more than 7 days, the requestor gets an mail
(template), that it isn't allowed
Hi to all,
I'm just new and currently exploring RT functionality and features. Currently
I'm having problem in searching ticket which belong to a certain group. I've
tried the MemberOf search but its not working.
Ex:
group name: support
queue: trouble ticket
search:
Queue = 'trouble ticket'
Hi,
Since I have to sort through a queue in RT with a high percentage of spam
(we don't remove spam for our postmaster queue) I thought it would be useful
with some keyboard shortcuts like n (for next), x (spam), o (open), t (take)
etc for RT. I found a javascript tool from Acunote (1) and made
Michael,
To the best of my knowledge, there is no way to search for a group. Roles,
yes. You could possibly make a group a Cc watcher and then search for
Cc's.
Also, The MemberOf is for Parent/Child relationships.
Hope this helps.
Kenn
LBNL
On Thu, Oct 28, 2010 at 6:11 AM, Michael P. Carel
Michael,
To the best of my knowledge, there is no way to search for a group. Roles,
yes. You could possibly make a group a Cc watcher and then search for
Cc's.
Also, The MemberOf is for Parent/Child relationships.
Hope this helps.
Kenn
LBNL
On Thu, Oct 28, 2010 at 6:11 AM, Michael P. Carel
On Oct 27, 2010, at 8:17 PM, Kevin Falcone wrote:
You may be interested in sbin/rt-validator's output
Wow. 5.5 hours later it deleted a fair number of dangling data rows.
However, my two duplicated groupmembers rows are still there.
What trouble will it cause to not be a unique index on
It's probably going to be something of a dirty hack but.. I'd like a
one-stop shop where people can re-open resolved tickets, comment on them,
and place them in appropriate queues. (helpdesk, billing, corp support,
etc...) The obvious place for this seems to be the Comment link at the
top right,
Hi All,
I'm looking for a way to have RT not add a specific email address to the
watchers list on ticket creation.
Right now, we have our core email server configured to forward email sent to
supp...@company.com to supp...@rt.company.com. All further
correspondence with the customer is then
Another piece of info, the filename is 111 character long.
Thierry
Here are few more details.
The web interface access to this attachment works fine. Looking at
the full header under Ticket/Display.html?ShowHeaders=1;id=123 shows
the subject in one line. And I can download the attachment fine.
But if I call REST/1.0/ticket/123/attachments/1302 then the
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