[rt-users] One mail for All Transactions (TransactionBatch)

2010-12-03 Thread Anton Smirnov
Hello! Sorry for my English, I do not speak well. RT 3.8.7 I have a scrip, that notifies Responsible Person on any transaction, the stage is TransactionBatch Template : { my @batch = @{ $Ticket-TransactionBatch }; foreach my $txn ( @batch ) { $OUT .= '* ' .

[rt-users] Prevent users of a group from seeing the tickets of the another group on the same queue

2010-12-03 Thread Guillermo Miranda
You are right Kevin, that's what I meant. I will try that approach, thank you very much. Regards, Guillermo.

Re: [rt-users] webmux.pl causing Apache to fail

2010-12-03 Thread Alex Young
No one have the slightest idea about this? From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Young Sent: 02 December 2010 16:49 To: rt-users@lists.bestpractical.com Subject: [rt-users] webmux.pl causing Apache to fail I'm

Re: [rt-users] webmux.pl causing Apache to fail

2010-12-03 Thread Konstantin Khomoutov
On Fri, 3 Dec 2010 10:40:49 - Alex Young alexyo...@housingpartners.co.uk wrote: [...] I'm receiving an odd error with RT 3.8.8 on Ubuntu 10.4 and 10.10 x64. Seems to be some kind of update that doesn't play well with webmux.pl. [...] I removed the link to

[rt-users] Question on RT at a glance customization

2010-12-03 Thread Vivian Lee
I am not sure whether this is an issue or by design for RT. For our current configurations, as a privileged user, I am unable to view the tickets I requested unless I do a search for the tickets. Is there a way to show “Open Tickets” and “Closed Tickets” in addition to “10 highest priority

[rt-users] want 'metoo' effect in mailings

2010-12-03 Thread Brian Hill
Hello, I'd like to be copied on all email generated by my ticket actions. It seems that the default is to not copy the user adding comments, changing status, etc.. I've searched through the RT interface and through the rt-users mailing list but haven't found a single reference to that. Is

Re: [rt-users] want 'metoo' effect in mailings

2010-12-03 Thread Jesse Vincent
On Fri, Dec 03, 2010 at 07:11:24PM -0800, Brian Hill wrote: Hello, I'd like to be copied on all email generated by my ticket actions. It seems that the default is to not copy the user adding comments, changing status, etc.. I've searched through the RT interface and through the

Re: [rt-users] want 'metoo' effect in mailings

2010-12-03 Thread Brian Hill
Hi Jesse, The site-wide setting would be fine, but where would that be? I am still using 3.6.10. Brian On 12/03/2010 07:18 PM, Jesse Vincent wrote: On Fri, Dec 03, 2010 at 07:11:24PM -0800, Brian Hill wrote: Hello, I'd like to be copied on all email generated by my ticket actions. It