Hi all I have created HTML enabled templates. This is my template for "Admin Correspondence" --------- RT-Attach-Message: yes Content-Type: text/html
<p dir="ltr"><font face="Tahoma">
<a
href="{RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id}">{RT->
Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id}</a></font>
</p>
</br>
{$Transaction->Content()}
---------
When my users send HTML enable emails without any attachments, it works fine
(i.e. the AdminCCs get the copy of incoming correspond in HTML enabled
form). But if the correspond has any attachments, RT puts <PRE> </PRE>
around $Transaction->Content() and puts only texts in the middle.
I found that even if I removed "RT-Attach-Message: yes" directive, the same
behavior occurs.
Could someone explain if I am wrong?
As we are working with RT in non English and Right to Left context, we are
relaying on HTML enabled templates and it is very important for us to have
our notifications (i.e. for CCs, Requestors and AdminCCs) in HTML enabled
forms.
Any help is appreciated
Best Regards
Payam Poursaied
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