Hello,
I have configured rt-3.6.10 on my centos-5.5 machine. I am facing problem
with creating ticket through mail. i have followed the blow link:
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg26966.html
But i cant create a ticket through mail. Please help.
Please find below
Hello,
I have configured rt-3.6.10 on my centos-5.5 machine. I am facing problem
with creating ticket through mail. i have followed the blow link:
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg26966.html
But i cant create a ticket through mail. Please help.
Please find below
Hello,
I've been trying to setup group permissions to a group, that will be able to
open a new ticket, but not to set the owner.
I'd like it to remain Nobody (default).
I've granted the group with CreateTicket, but it seems to have given them the
permissions to set an owner as well.
Any ideas
is it the right file you've mentioned?
rtjoe wrote:
Hello Thomas
RT_SiteConfig.pm:
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm
I don't try to make fetchmail do all of the work. Some of it I pass on
to procmail, before finally handing it off to RT.
-- Hugh
Here is how I do it:
.fetchmailrc
poll mail.mydomain.com protocol IMAP \
user r...@mydomain.com there \
with password secret \
is rt here \
On 07 Feb 2011 02:41, rtjoe wrote:
# THE WEBSERVER:
Set($WebPath , /);
Set($WebBaseURL , http://rt.example.com;);
You should replace the two lines above with just:
Set($WebDomain, rt.example.com);
Read perldoc etc/RT_Config.pm to find out why.
# THE DATABASE:
Set($DatabaseType,
More noob questions :-O
We have 7 different queues to differentiate what type of problems we
deal with (sysadmin, helpdesk, a/v, etc).
I don't mind the drop down menu for queues listing these alphabetically,
but it would be REALLY nice if I could set a default queue for
everything OTHER
On 07 Feb 2011 12:25, Chris Barnes wrote:
More noob questions :-O
We have 7 different queues to differentiate what type of problems we
deal with (sysadmin, helpdesk, a/v, etc).
I don't mind the drop down menu for queues listing these alphabetically,
but it would be REALLY nice if I could
On 2/7/2011 12:03 PM, Thomas Sibley wrote:
On 07 Feb 2011 12:25, Chris Barnes wrote:
More noob questions :-O
We have 7 different queues to differentiate what type of problems we
deal with (sysadmin, helpdesk, a/v, etc).
I don't mind the drop down menu for queues listing these alphabetically,
On 07 Feb 2011 13:04, Chris Barnes wrote:
What do I need to change to make this happen?
This is a config option. Search for default queue in `perldoc
etc/RT_Config.pm`
But won't that change the option for BOTH the RT interface as well as
those that come in via email?
Quoting from the doc
--- On Mon, 2/7/11, Chris Barnes chris-bar...@tamu.edu wrote:
* if a ticket is created using the RT interface, the
default queue should be helpdesk.
What do I need to change to make this happen?
Chris:
If you log in, and select 'preferences', and 'settings', you can select your
Greetings,
So we have a base Queue of Unassigned and we want to have a scrip review
tickets which land there and search for Key words. If fould we want the
ticket moved to a specific queue. How is this scrip written and applied?
Not much of a Perl guru here.
---
Vance Walsh
Network and
Hello,
We have been playing with different redundant architectures.
The system we are trying now is comprised of:
1- Two front end servers running an LVS based proxy system. Proxy to
RT and also other apps.
2- The two previous servers load balance to two RT servers.
3- The RT servers talk to a
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