hi
got RT 3.8.8 instance which was working happily for quite some time now
(although it could be that I didn't use these particular options), and
today I noticed that when logging as superuser, and going to
configuration- usetrs, groups, queues or custom fields - i get these
errors:
Can't use an
I've seen that error when I was in correctly calling an object ie: $ticket
instead of $ticket-id . Have you made any changes to AdminSearchResultFormat
in your Site config or Config.
This config value is called in the default unedited of each of the files.
$Format ||=
Hi all and TomL
is look interesting to have the possibility to clone a queue: expecially as
configuration template trip:
create a configuration queue as a template and then always clone from it
to create more
queues with same configuration (and then, if needed change only what shall
be changed).
I made a scrip to set a value on CF when changing owner, but is not
working.
Does somebody can help me.
My code bellow:
use RT::Ticket;
use RT::CustomField;
my $Ticket = $self-TicketObj;
my $CFName = 'Tipo de Defacement';
my $QueueObj = $Ticket-QueueObj;
my $CFObj = RT::CustomField-new(
On Tue, Mar 01, 2011 at 06:18:53AM -0500, Bernard McCormack wrote:
I've seen that error when I was in correctly calling an object ie: $ticket
instead of $ticket-id . Have you made any changes to AdminSearchResultFormat
in your Site config or Config.
This config value is called in the
Then something wrong with your setup. RT_Config.pm should contain defaults
for this option.
Regards, Ruslan. From phone.
01.03.2011 16:09 пользователь hubert depesz lubaczewski dep...@depesz.com
написал:
On Tue, Mar 01, 2011 at 06:18:53AM -0500, Bernard McCormack wrote:
I've seen that error
On Tue, Mar 01, 2011 at 04:13:14PM +0300, Ruslan Zakirov wrote:
Then something wrong with your setup. RT_Config.pm should contain defaults
for this option.
This is config from rather old version of rt moved across versions to
current version.
What can I do now to solve the problem?
Best
Hi all,
i've done some digging since we are having the need to alter / edit
stuff within RT programatically via the built-in CLI.
However, I find the general documentation sparse and can only agree with
previous questions which have gone unanswered / unsolved.
Modifying stuff such as
On Tue, Mar 01, 2011 at 02:15:11PM +0100, hubert depesz lubaczewski wrote:
On Tue, Mar 01, 2011 at 04:13:14PM +0300, Ruslan Zakirov wrote:
Then something wrong with your setup. RT_Config.pm should contain defaults
for this option.
This is config from rather old version of rt moved across
Yes, you were correct and it is 3.8.8
Though when I remove the tag and select save changes it says it removed the
tag but it has not actually done so. When I return to that Queue it shows up
again.
---
Vance Walsh
Network and Systems Administrator
Concord Academy - Concord, Mass.
On Tue, Mar 01, 2011 at 07:43:37AM -0600, Kenneth Marshall wrote:
You need to put your local differences from RT_Config.pm in the
RT_SiteConfig.pm. Then check the new config file to see if there
are any changes that need to be put in your site specific config
file. This check should be part of
Thank you. I would have never found that on my own without knowing it was
called a portlet. :)
--
John Alberts
Cloud Optimization Engineer
Ex Libris (USA) Inc.
1350 E. Touhy Ave. Suite 200 East
Des Plaines, IL 60018
Cell: 1-508-878-2197
Follow Ex Libris on Twitter: @exlibrisgroup
Lars
I might be wrong but I don’t think the cli cater for rights (groups or users),
I find the clicky clicky web interface annoying in particular when adding few
users or few groups etc etc .. and to avoid that I ‘ve written scripts using
the rt api (so its database/rt conformed) ….
My scripts
On 01 Mar 2011 09:03, Vance Walsh wrote:
Yes, you were correct and it is 3.8.8
Though when I remove the tag and select save changes it says it removed
the tag but it has not actually done so. When I return to that Queue it
shows up again.
What you're probably seeing is a caching bug we've
On 01 Mar 2011 08:04, mauricio.le...@planalto.gov.br wrote:
I made a scrip to set a value on CF when changing owner, but is not
working.
Does somebody can help me.
My code bellow:
use RT::Ticket;
use RT::CustomField;
my $Ticket = $self-TicketObj;
my $CFName = 'Tipo de Defacement';
my
Mauricio,
Try this:
Condition: Owner Change
Action: User-defined
Template: Global Blank
Stage: TransactionBatch
Custom Prep Code:
# set the CF Default value
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
my $cf_obj = RT::CustomField-new($RT::SystemUser);
my $cf_name = Tipo de
To list,
I got an email from my system telling me I was subscribed to some missing
Dashboards followed by this:
DashboardID: 6307
I was wondering, what RT Tables contain Dashboards info and what are the
connections/relationships?
This way I can find out who created a dashboard and subscribed
To list,
I have implemented the TimeWorkedReport in our environment and it works
well. However, I want to modify something that is a bit of a problem for us.
The delivered code allows for a SuperUser to see the time reported by any
other User. Our problem is that for our Group Managers to use
(11/03/01 12:49), Kenneth Crocker wrote:
I was wondering, what RT Tables contain Dashboards info and what are the
connections/relationships?
How dashboards and subscriptions are stored in the database is something
I want to fix for 4.2 but this information is valid for 3.8 and 4.0.
Shawn,
Thanks a bunch. That helps me understand a few things. If I delete
Dashboards from Attributes, I should also delete the subscriptions.
Kenn
LBNL
On Tue, Mar 1, 2011 at 12:53 PM, Shawn M Moore sar...@bestpractical.comwrote:
(11/03/01 12:49), Kenneth Crocker wrote:
I was wondering,
I set up a learning/demo site using RT 3.6.7 some time ago. I've been
playing with it, showing it to people and using it as a test site to see
if it will work for the various applications that come up.
Today I found something weird - the search result for tickets returns a
bogus URL. When you
RT sends out an email on some events.
Is there any way to display my messages - basically the message queue
that RT has sent to me on the home page?
I'm trying to build a kiosk sort of setup where the users never have to
leave their browser.
--Yan
--
If you have eight hours to chop down a
I have a couple of things I'd like to do with RT and haven't been able to find
any clear answers how to do it, or if it's even possible. Can anyone point me
in the right direction? We'd like to do some simple calculations on values
stored in a custom fields and on values from those custom
Hi,
I'm trying to subscribe to a Request Tracker iCal feed, but when I do, many
things show up on the calendar the day before they are due, rather than on
the day they are due.
I opened up the .ics file with a text editor and noticed that the DTEND and
DTSTART are set to the wrong date (ie
Hi all,
I am trying to understand ticket graphing behavior. Example ticket relations:
A - RefersTo - B - DependsOn - C
If you graph A with Show as well selecting ALL link types and Main
type of links set to RefersTo then all 3 tickets a graphed.
If you graph A with Show as well selecting ALL
I'm working with a recent upgrade from 3.6.6. to 3.8.8.
When looking at the now included RT-Shredder utility, I got this error when
I first attempted to access it:
Shredder needs a directory to write dumps to. Please check that you have
/opt/rt3/var/data/RT-Shredder and it is writable by your
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