RT will always log GMT in the logs and in the database.
But wiht RT logs written in GMT, and Apache logs in local time, we have
inconsistent log entries (in /var/log/httpd/error_log) like these:
[Wed Mar 30 15:21:21 2011] [notice] Apache/2.2.3 (Red Hat) configured --
resuming normal operations
RT will always log GMT in the logs and in the database.
But wiht RT logs written in GMT, and Apache logs in local time, we have
inconsistent log entries (in /var/log/httpd/error_log) like these:
[Wed Mar 30 15:21:21 2011] [notice] Apache/2.2.3 (Red Hat) configured --
resuming normal operations
* Kevin Falcone falc...@bestpractical.com [03/30/2011 10:58]:
Unfortunately, TicketSQL doesn't support searching on User CFs.
You can group by it in a chart, but you can't search by it without
extending the TicketSQL syntax.
Grouping by it in a chart would be exactly what I need. However I
Hi All,
I would like to add issues priority to Email Subject, for example:
orginal subject is:
[support #98] [Comment] Testing - Ignore me...
new subject:
[support #98] [Comment] Testing - Ignore me... Priority 5
--
Best Regards
Adrian Stelmaszyk
Adrian:
You can modify the templates associated with the emails you want to send (ie
Correspondence template, Admin Comment templates etc) to include the Priority
Eg:
Subject: [Comment] [{$Ticket-QueueObj-Name}] [$Ticket-Subject] Priority
[{$Ticket-Priority}]
I would suggest you put the
Hello
Does anyone know if it is possible to add RTFM articles using a CLI or a
API ?
Thanks
Gerard
Hello,
The quick descritpion symptom i have is sometimes RT is not displaying the
colors edited in the FCKEditor.
RT version 3.8.8, and FCKEditor version 2.6.4
My analysis is :
When i edit my text with IE8, FCK Editor generates the following code :
span style=color: #ffROUGEbr /
On 31 Mar 2011 09:59, Raphaël MOUNEYRES wrote:
The Firefox code is displayed in color on RT web interface, but the code
from IE is displayed all in black colour.
Now, when i forward the ticket to my LotusNotes messaging, BOTH codes
are displayed in colours.
So i beleive there is something to
Hello everyone.
I need to create a report which shows the average length of time a ticket is in
each status. I tried adapting the 'include ticket history' template in a perl
script but I cannot seem to get it to include status changes. I've dug through
the wiki some and the list archive but
thank you thomas for this quick effective answer.
Still i'm going to try and find why FCK generates different htlm code with
different browsers, there should be something in its config, at least i
hope so.
Raphael
Subject: Re: [rt-users] FCKEditor , browser, and colors
Message-ID:
On Thu, Mar 31, 2011 at 03:56:44PM +0200, Gerard FENELON wrote:
Does anyone know if it is possible to add RTFM articles using a CLI
or a API ?
There is no CLI, the API is defined and documented in the .pm files
that make up RT::FM
-kevin
pgpaYDX38ERjU.pgp
Description: PGP signature
OK
Thanks
Gerard
On 2011-03-31 16:34, Kevin Falcone wrote:
On Thu, Mar 31, 2011 at 03:56:44PM +0200, Gerard FENELON wrote:
Does anyone know if it is possible to add RTFM articles using a CLI
or a API ?
There is no CLI, the API is defined and documented in the .pm files
that make up RT::FM
Hi
we do something similar here. The idea is :
define Tickets attributes (you could use CFs)
one for each Status called TimeSpentInOpen/TimeSpentInNew/...
plus one called TimeSinceLastStatusChange
Then each time the status changes,
add to the timer associated with the old value the time since
Something like this:
SELECT t1.OldValue status, AVG(TIMESTAMPDIFF(SECOND, t2.Created, t1.Created))
FROM Transactions AS t1
CROSS JOIN Transactions AS t2
LEFT JOIN Transactions AS t3
ON t3.id t1.id AND t3.id t2.id
AND t3.ObjectType = t1.ObjectType AND t3.ObjectId =
On Thu, Mar 31, 2011 at 4:54 PM, Daniel De Marco d...@bartol.udel.edu wrote:
* Kevin Falcone falc...@bestpractical.com [03/30/2011 10:58]:
Unfortunately, TicketSQL doesn't support searching on User CFs.
You can group by it in a chart, but you can't search by it without
extending the TicketSQL
Walid,
In step 4, you don't mention editing the Tabs file with the changes
specified in the instructions.
In steps 5 6, those files should have been moved to
usr/share/rt3/local/html/Tools/*Reports*.
1) The Tabs and index.html files must be modified kept* in-sync* in
order to see the option
Drew,
Did you *turn on* TransactionBatch (*Set($UseTransactionBatch, '1');* ) in
your RT_SiteConfig.pm file?
Kenn
LBNL
On Wed, Mar 30, 2011 at 5:26 PM, Drew Hahn dh...@newsroomsolutions.comwrote:
Kenn,
Thanks for the suggestion, but that didn’t seem to do it. I set both the
Scrip that
I wanted to thank you for your input and share the solution that I
finally came to.
After adding the ip address of the RT server to the SMTP relay on our
Small Business Server I started to get an error
The message contains a content type that is not supported
domain.com #5.6.1
Obviously it's pretty simple to write a script against the REST API and launch
it from a cron job, but has anybody done anything that's more end-user facing
to allow for the setup of recurring tickets for periodic maintenance and the
like?
Hello All,
Good Day!
It's my first to post a mail to the mailing list so bear with me. First
I am previous user of other ticketing system (Accord Trellis) and I have
many problems about it and upon searching on the net about what is best
ticketing system out there I found RT and it really
On 31 Mar 2011 22:08, Rocel M. Lacida wrote:
Hello All,
Good Day!
It's my first to post a mail to the mailing list so bear with me. First
I am previous user of other ticketing system (Accord Trellis) and I have
many problems about it and upon searching on the net about what is best
Thanks Thomas,
Wow, It's just that simple how stupid I am..
On 4/1/2011 10:25 AM, Thomas Sibley wrote:
On 31 Mar 2011 22:08, Rocel M. Lacida wrote:
Hello All,
Good Day!
It's my first to post a mail to the mailing list so bear with me. First
I am previous user of other ticketing system
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