Hi,
This is a question I have for a while. In the templates, using
{$Transaction-Content()} is usually ok for create/reply/comment
because there is something in the transaction.
When I change the ticket from a queue to another or change the owner,
{$Transaction-Content()} is empty. So people
Hi guys,
I've created a new queue and a new group. The new group was given permissions
to open and see tickets in the new queue.
All the users in this group are not privileged.
Whenever I login with one of the users to create a ticket, it throws me back to
the login page and only after I
Hi,
So, the link in the dashboard contains the erroneous /rt ?
Is this a search that you customized at some point back in 3.8 when you were
using /rt ?
If so, you will need to edit it in the Advanced tab to fix the hardcoded /rt
and replace it with __WebPath__
Yes, that's it. Thank you!
Go to ticket 7387 and provide the full headers of the mail that
triggered the Autoreply.
Below, with blank lines added for clarity: I'm guessing that
the RT-Squelch-Replies-To line is significant.
MIME-Version:
On Thu, Jun 23, 2011 at 10:43:32AM +0100, Keith Edmunds wrote:
Go to ticket 7387 and provide the full headers of the mail that
triggered the Autoreply.
Below, with blank lines added for clarity: I'm guessing that
the RT-Squelch-Replies-To line is significant.
Yep, I believe I mentioned
On Thu, Jun 23, 2011 at 01:32:47PM +1000, David Nillesen wrote:
What happened to the ExternalAuth 'environment' type of authentication?
Took me a while to work out it appears to have dissappeared between
0.08 and 0.09.
I've cut'n'pasted the relevant 10 lines or so back into 0.09 on my RT
On Thu, Jun 23, 2011 at 09:44:54AM +0200, L B wrote:
Hi,
This is a question I have for a while. In the templates, using
{$Transaction-Content()} is usually ok for create/reply/comment
because there is something in the transaction.
When I change the ticket from a queue to another or
On Thu, Jun 23, 2011 at 08:05:48AM +, Karmi Simonov wrote:
I've created a new queue and a new group. The new group was given
permissions to open and see
tickets in the new queue.
All the users in this group are not privileged.
Whenever I login with one of the users to
Thanks Kevin, I searched the wiki but didn't find this page.
Here is what I did for my problem. It only print the last
correspondance/comment. This is sent in my case to the owner for an
owner change, and to the adminccs of the queue for a queue change.
To put in the template used for owner
Hi, Is there a way to make changes in RT to reject certain emails that come
to RT? These emails are particularly some SPAM emails from linkldn.
2011 Training: http://bestpractical.com/services/training.html
Before clicking Create ticket:
http://ticket/rt3/SelfService/Create.html?Queue=6
After clicking: http://ticket/rt3/SelfService/Create.html (Shows the login
screen)
After entering credentials:
http://ticket/rt3/SelfService/Display.html?id=2044results=5e5773c07c7d181a9e120749c71731b0
Hi,
Do it outside RT. With procmail. In RT you can disable accounts and RT
will reject emails.
On Thu, Jun 23, 2011 at 5:00 PM, testwreq wreq testw...@gmail.com wrote:
Hi, Is there a way to make changes in RT to reject certain emails that come
to RT? These emails are particularly some SPAM
If anyone has any clever advice as to how to about this,
I'd love to hear it.
RT 3.8.7 + security patches, PostgreSQL 8.1.23, RHEL5
We need to replicate our production RT instance's data
to a development instance (yes, backward), but we don't
want to carry the ~6GB of *ticket and attachment*
Jeff,
If you are in a position to do it via sql , then I would suggest you take this
route.
By via sql I mean you are able to do statements like (insert into
development_db.Users (select * from production_db.Users) etc ..
If you ignoring Tickets and Attachments I would also ignore the
Roy,
Thanks. What about links? Anyone with any other
ideas?
So basically, this, which excludes transactions, sessions,
tickets, attachments:
for t in acl attributes cachedgroupmembers customfields \
customfieldvalues fm_articles fm_classes fm_objecttopics \
fm_topics groupmembers groups
Followed the instructions in README: did configure, make upgrade, updated
schema, now rt-server.fcgi+lighttpd is broken.
Lighttpd error log only says:
2011-06-23 15:09:24: (log.c.166) server started
2011-06-23 15:09:24: (mod_fastcgi.c.1104) the fastcgi-backend
/opt/rt4/sbin/rt-server.fcgi
On Thu, 2011-06-23 at 15:17 -0500, Adam Thompson wrote:
Followed the instructions in README: did configure, make upgrade,
updated schema, now rt-server.fcgi+lighttpd is broken.
Lighttpd error log only says:
What does the RT error log say? What does your lighttpd configuration
look like?
I
Well, as I said, nothing really changed. CentOS 5.6 with lighttpd from
RPMForge. The following config block was appended to
/etc/lighttpd/conf.d/fastcgi.conf:
alias.url = (
/NoAuth/images/ = /opt/rt4/share/html/NoAuth/images/,
)
$HTTP[url] !~
Kevin,
Probably because I'm embarassed ;-). I've been really stumped as to what
happend and now I've finally determined that ALL these tickets (120) with
missing GROUP/PRINCIPALS Table records were created within 3 seconds and ALL
in the same Queue over a year ago. That lead me to conclude that I
On Thu, 2011-06-23 at 16:12 -0500, Adam Thompson wrote:
What RT error log? I included everything lighttpd logged, and RT didn't
log anything except what I showed, not to stderr, nor syslog, nor any
file. (Hence my question about what would be useful to turn on for
debugging here...)
Turning LogToFile or LogToSyslog to debug is the right knob. That
they're
not getting anything written to them implies that the configuration file
is
failing to be read. Are the permissions on /opt/rt4/etc/RT_Config.pm
and /opt/rt4/etc/RT_SiteConfig.pm what you expect? Are the
Hi folks,
We want our clients to register and access specific resources from our
Joomla CMS platform with Community Builder plugin.
It will be great to get the same user and password from the Joomla DB
to auto-validate within RT to access Self Service.
Someone in the list steps into the same
Running
git diff 0.08..0.09 | grep -i environment
in the rt-authen-externalauth git repo doesn't find me any results.
Did you perhaps have a local mod?
If you're referring to REMOTE_USER that's something that RT handles
without an extension.
-kevin
Wow, OK. Apparently I need to work on
We just upgraded from RT 3.8.8 to RT 4.0 In the past, any ticket that was in a
new status would automatically be opened when a comment or similar
transaction happened. This seems to no longer be the case in RT4. Is this a
flag that can be turned back on? I don't see anything about it in the
On Thu, Jun 23, 2011 at 08:49:47PM -0400, JP White wrote:
We just upgraded from RT 3.8.8 to RT 4.0
In the past, any ticket that was in a new status would automatically be
opened when a
comment or similar transaction happened.
This seems to no longer be the case in RT4. Is this
We added a domain and made it everyone's reply as email address and now RT is
kicking out a bunch of:
RT could not load a valid user, and RT's configuration does not allow for the
creation of a new user for this email (u...@xxx3.commailto:u...@xxx3.com).
You might need to grant 'Everyone' the
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