We have noticed that some pages in our RT-3.8.8 installation have
started to load slowly. It turns out that on pages which presents a menu
for Ticket Owner, the menu has become much larger than it used to be. It
is now populated with thousands of entries! Almost equal to the total
number of users
Rt-Version: 3.8.9
Ubuntu 10.04
Does no one have the same Problem like me???
best regrads john s.
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RT-Version: 3.8.9
Ubuntu 10.04 LTS
Perl: 5.10.1
Hello Everybody
I tried to make an ICal entry from my Search query in RT
there comes the following text:
BEGIN:VCALENDAR CALSCALE:gregorian METHOD:publish PRODID:-//RTSBA//
VERSION:2.0 X-WR-CALDESC;VALUE=TEXT:Due dates for RT tickets:
May be you granted this right to requestors role in some queue. Select
directly from ACL table to list all AC entries with that right.
Regards, Ruslan. From phone.
08.09.2011 10:30 пользователь Vegard Vesterheim
vegard.vesterh...@uninett.no написал:
We have noticed that some pages in our
Hi,
If you have multiple perl binaries then make sure you set PERL env
when you run RT's configure script.
Run perl -V to see list of dirs (@INC) where perl search for modules.
If CPAN command claims that it's installed then either dir it's
installed into is not readable or it's installed for
Hi,
You have syntax error in the file. Without content it's hard to tell how to fix.
On Thu, Sep 8, 2011 at 1:05 AM, Raymond Norton ad...@lctn.org wrote:
I'm using the following howto:
http://requesttracker.wikia.com/wiki/HowToInstallRequestTracker3.8OnUbuntu11.04
When I attempt to create
you might get more help if you provided the error message.
Gerard
On 2011-09-08 08:53, john s. wrote:
RT-Version: 3.8.9
Ubuntu 10.04 LTS
Perl: 5.10.1
Hello Everybody
I tried to make an ICal entry from my Search query in RT
there comes the following text:
BEGIN:VCALENDAR
Hello Gerard
There is no error message. It comes the described text ouptut on the browser
window in text form. Sorry that was a little bit confusing due to the topic
best regards
john s.
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Sent
Hi there,
Introduce i am a newbie on RT, i want to ask if i want to set up multiple
email on RT instance.
I was installed one RT instance on a server, then i want to set up multiple
email address to create ticket by email.
e.g:
1. ema...@gmail.com,
2. ema...@gmail.com,
3. ema...@gmail.com
So each
How did you set up your RT mail, exim , fetchmail ??
Have a look at http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat
for more information.
Regards;
Roy
[cid:image6ea795.GIF@1c454eed.4b9fc82e]
Visit our website today www.daisygroupplc.comhttp://www.daisygroupplc.com
Hello Samuel:
Maybe this link could help you:
http://requesttracker.wikia.com/wiki/EmailInterface
http://requesttracker.wikia.com/wiki/EmailInterface
best regards
john s.
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On 09/07/2011 11:47 PM, Chris Herrmann wrote:
is there a way of making the forward transaction / ticket function
forward the content in the way that it was initially generated, rather
than as an attached eml file? So the text content of a transaction
should appear as inline text, and any
Hello everybody
RT: 3.8.9
OS: Ubuntu 10.04 LTS
I have a problem with the following Extension:
rt-extension-priorityasstring
If i would like to see some Message on the Dasboard at the 10 highest
Priority window Tab,the tab is still empty.
So i tried to make an custom search with the
Hi,
Search conditions are not extended by PriorityAsString. Query builder
is extended, but in TicketSQL you still have to use numbers. So it's a
missing feature. File a feature request into appropriate queue on
rt.cpan.org.
On Thu, Sep 8, 2011 at 6:03 PM, john s. firesk...@gmx.de wrote:
Hello
find share/ lib/ -iname ical
share/html/NoAuth/iCal
On Tue, Sep 6, 2011 at 11:53 AM, john s. firesk...@gmx.de wrote:
Which code or module or code is repsonsible for generating the ical file?
best regards
john s.
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I'm using RT 4.02 and logged in as root. I'm trying to modify an existing
search from the Advanced Edit Search page. Something simple like change the
display Title from subject to subject1 -- just to see if it will work. I'm
using the Advanced Edit Query view (from the Advanced link at the
I have the same issue, it seems like when you go to the advanced page and back
the Saved Search Name is not populated anymore. This seems like a bug to me.
I usually have to save the Search as a different name, delete the original, and
then change the name of the new one to match the old. :(
My company uses a lot of IE7.
Rendering times for pages are much slower with RT4.0.2 than with RT3.8.8, which
we were using last week.
When I use IE8 or Chrome, it is fine.
Does anyone have any ideas for reducing/eliminating some css or javascript that
might help my users?
Thanks in advance,
On Thu, Sep 08, 2011 at 12:53:49PM -0400, Christopher Lasater wrote:
I have the same issue, it seems like when you go to the advanced page and
back the Saved Search Name is not populated anymore. This seems like a bug
to me. I usually have to save the Search as a different name, delete the
Well, at least its on the radar and I know I'm not going crazy. Thanks for the
update.
Also -- is there a workaround that you know of? Any idea when a fix will be
available?
Thanks again.
--- On Thu, 9/8/11, Kevin Falcone falc...@bestpractical.com wrote:
From: Kevin Falcone
From: Jesse Vincent [mailto:je...@bestpractical.com]
Sent: Thursday, September 08, 2011 1:34 PM
On Thu, Sep 08, 2011 at 01:21:51PM -0400, Josh Narins wrote:
My company uses a lot of IE7.
Rendering times for pages are much slower with RT4.0.2 than with
RT3.8.8, which we were using last
If anyone has any ideas, I would greatly appreciate hearing
them. I've spent a good amount of time trying to debug
what is going on here and come up empty-handed so far.
On 8/18/2011 1:35 PM, Jeff Blaine wrote:
RT 3.8.7 in production
RT 3.8.10 in development
This has been a long-standing
On Thu, Sep 08, 2011 at 10:42:45AM -0700, Shawn O'Connor wrote:
Well, at least its on the radar and I know I'm not going crazy. Thanks for
the update.
Also -- is there a workaround that you know of? Any idea when a fix will be
available?
The only real workaround would be crafting your
Is it possible to base custom field values on the queue? I see that you can
have cascading drop down lists based on a previously selected custom field
value. I'd like the same thing but starting at the queue level.
Thanks,
Jim Lesinski
RT Training Sessions
Hi,
Not sure if this is a bug, but if I have an LDAP user imported,
they have the option to change their password, while the Privileged Users do
not. This is kind of unusual because you can create a local account with one
password and your ldap be different and you can log in
On Thu, Sep 08, 2011 at 05:20:51PM -0400, Christopher Lasater wrote:
Not sure if this is a bug, but if I have an LDAP user
imported, they have the
option to change their password, while the Privileged Users do not. This
is kind of unusual
because you can create a
Jim,
What we do when we have a CF that needs different values per Queue is put
the Queue Name in the Category Field of the CF and then when someone wants
to select, they select the Category first, then they see a smaller list to
select from based oin that Category/Queue Id.
I'm not sure if this
Hi Roy,
I am using getmail to get email.
Here is the configuration of getmail (i am using CentOs):
==
[retriever]
type = SimplePOP3SSLRetriever
server = pop.gmail.com
username = x...@gmail.com
password = xxx
[destination]
type =
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