Re: [rt-users] Queue AdminCC

2011-09-12 Thread Ruslan Zakirov
Changing any objects in preparation section is incorrect. Regards, Ruslan. From phone. 08.09.2011 21:27 пользователь Kenneth Crocker kfcroc...@lbl.gov написал: Christopher, I have a scrip that does the same thing and I ran into the same problem. This is how I resolved the issue: 1) Make

Re: [rt-users] Can't revoke a right; skip cleaning up invalid delegations?

2011-09-12 Thread Kevin Falcone
On Sat, Sep 10, 2011 at 01:09:51AM -0500, Jason L Tibbitts III wrote: My 'Privileged' group has been assigned 'DelegateRights' and 'SuperUser'. This bonehead move went unnoticed as originally only two people used the system for a single queue, but now lots of others want to use the system and

[rt-users] refresh page to 5 mins

2011-09-12 Thread Asif Iqbal
How do I make the Refresh page default to Refresh this page every 5 mins for my profile and for global setting? -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing? RT

Re: [rt-users] Queue AdminCC

2011-09-12 Thread Kenneth Crocker
Ruslan, Please explain why. I have tons of code that does this and they all seem to work. Kenn LBNL On Mon, Sep 12, 2011 at 12:44 AM, Ruslan Zakirov r...@bestpractical.comwrote: Changing any objects in preparation section is incorrect. Regards, Ruslan. From phone. 08.09.2011 21:27

Re: [rt-users] refresh page to 5 mins

2011-09-12 Thread Christopher Lasater
On a per user basis you can go to the Options area (Logged in as user - settings - options) and change it there, Globally you need to add the setting to RT_SiteConfig the perldoc for RT_config says: $HomePageRefreshInterval $HomePageRefreshInterval is default number of seconds to

[rt-users] new display types for select-value custom fields: dropdown, radio list, and checklist

2011-09-12 Thread Shawn O'Connor
I recently upgraded from RT 3.8.8 to RT 4.02. I'd like to use one of the new custom fields, radio list but I can't find it or any of the new field types listed (dropdown, radio list, checklist -although I do see the new date and IP address fields). Did something not get upgraded correctly or

Re: [rt-users] new display types for select-value custom fields: dropdown, radio list, and checklist

2011-09-12 Thread Kevin Falcone
On Mon, Sep 12, 2011 at 10:50:05AM -0700, Shawn O'Connor wrote: I recently upgraded from RT 3.8.8 to RT 4.02. I'd like to use one of the new custom fields, radio list but I can't find it or any of the new field types listed (dropdown, radio list, checklist -although I do see the new date and

[rt-users] help getting RT to autoreply ticket to the submitter

2011-09-12 Thread William F. Dudley Jr.
Hi, New to RT, have 4.0.2 installed (Red Hat Linux). We want new tickets to generate an email to the submitter (who can be a random email account) as well as to the normal team. In Tools - Global - Scrips we have: (script 16) Descrition: On Create Stage: TransactionCreate Condition:

Re: [rt-users] refresh page to 5 mins

2011-09-12 Thread Asif Iqbal
On Mon, Sep 12, 2011 at 12:55 PM, Christopher Lasater clasa...@taleo.com wrote: On a per user basis you can go to the Options area (Logged in as user -   settings - options) and change it there,  Globally you need to add the setting to RT_SiteConfig the perldoc Hmm.. do not see anything in my

Re: [rt-users] refresh page to 5 mins

2011-09-12 Thread Asif Iqbal
On Mon, Sep 12, 2011 at 12:55 PM, Christopher Lasater clasa...@taleo.com wrote: On a per user basis you can go to the Options area (Logged in as user -   settings - options) and change it there,  Globally you need to add the setting to RT_SiteConfig the perldoc Hmm.. do not see anything in my

Re: [rt-users] refresh page to 5 mins

2011-09-12 Thread Christopher Lasater
I believe so, if you have apache 2.2 you can just do a graceful restart and not impact anyone -Original Message- From: Asif Iqbal [mailto:vad...@gmail.com] Sent: Monday, September 12, 2011 2:54 PM To: Christopher Lasater Cc: rt-users Users Subject: Re: [rt-users] refresh page to 5 mins

Re: [rt-users] help getting RT to autoreply ticket to the submitter

2011-09-12 Thread Kevin Falcone
On Mon, Sep 12, 2011 at 02:27:23PM -0400, William F. Dudley Jr. wrote: We want new tickets to generate an email to the submitter (who can be a random email account) as well as to the normal team. In Tools - Global - Scrips we have: (script 16) Descrition: On Create Stage:

Re: [rt-users] SQL syntax error when creating database

2011-09-12 Thread Raymond Norton
Yes, I am attempting to install packaged version 3.8 for Ubuntu on 11.04 64 bit mysql Ver 14.14 Distrib 5.1.54, for debian-linux-gnu (x86_64) using readline 6.2 LogToScreen did not provide anymore verbose error messages. It appears you're using one of the packaged versions of RT? You

Re: [rt-users] help getting RT to autoreply ticket to the submitter

2011-09-12 Thread William F. Dudley Jr.
On 09/12/2011 03:20 PM, Kevin Falcone wrote: On Mon, Sep 12, 2011 at 02:27:23PM -0400, William F. Dudley Jr. wrote: We want new tickets to generate an email to the submitter (who can be a random email account) as well as to the normal team. In Tools - Global - Scrips we have: (script 16)

Re: [rt-users] help getting RT to autoreply ticket to the submitter

2011-09-12 Thread Kevin Falcone
On Mon, Sep 12, 2011 at 05:00:14PM -0400, William F. Dudley Jr. wrote: On 09/12/2011 03:20 PM, Kevin Falcone wrote: On Mon, Sep 12, 2011 at 02:27:23PM -0400, William F. Dudley Jr. wrote: We want new tickets to generate an email to the submitter (who can be a random email account) as well as

Re: [rt-users] SQL syntax error when creating database

2011-09-12 Thread Kevin Falcone
On Mon, Sep 12, 2011 at 02:23:04PM -0500, Raymond Norton wrote: Yes, I am attempting to install packaged version 3.8 for Ubuntu on 11.04 64 bit mysql Ver 14.14 Distrib 5.1.54, for debian-linux-gnu (x86_64) using readline 6.2 LogToScreen did not provide anymore verbose error messages.

Re: [rt-users] CloneTicket ext. with RT 3.6.11

2011-09-12 Thread John Bartelt
Well, I found a fix. I reverted to the original version of Ticket/Elements/ShowTransaction . I guess some of these mods were already applied to the later 3.6 releases? John Bartelt bart...@slac.stanford.edu SLAC National Accelerator Laboratory RT Training