[rt-users] Encoding of subject line in outgoing messages

Hello list, I just installed RT 4.0.4 on Debian Squeeze with mySQL. If I create a ticket in the web interface with french special characters like é à in the subject, the subject line of the outgoing mail for the requestor is not OK. Here is the mail header : Subject:

[rt-users] Encoding of subject line in outgoing messages - not RT fault

Hello again, Discovered the option testfile for MailCommand : the saved file has subject OK , so RT itself is OK. Have to check mailx.. or try something else. Sorry for the noise. Stephane. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6,

[rt-users] any simple way to access custom transaction fields?

Hi, I have custom transaction fields for tickets but I can't see any of values of them while using rt cli command: rt show ticket id/history How I could easily access these fields, (Perl API would be my last option)? I would like to generate some reports based on these values.. -- Thanks Marius

Re: [rt-users] External Authentication with LDAP menssager erro!

Hi, This file only contains an example, this config isn't used for RT: /opt/rt4/local/plugins/RT-Authen-ExternalAuth/etc/RT_Siteconfig The content however can be included in this file: /opt/rt4/etc/RT_Siteconfig In there you'll have to make sure that everything is configured for your

[rt-users] Upgrade RT and AT and now can not create assets

I have a system that we upgraded from RT 3.6.7 to 3.8.8 back in Aug. I did a fresh install of RT. Then restored the database. Then one-by-one added back in any customizations, plugins, etc. We where using Asset Tracker on our 3.6.7 install (so the data was restored when the DB was restored).

Re: [rt-users] Encoding of subject line in outgoing messages

On 12/06/2011 03:17 AM, Stéphane Brot wrote: If I create a ticketin the web interface with french special characters like é àin the subject, the subject line of the outgoing mail for the requestorisnot OK. Here is the mail header : Subject:

Re: [rt-users] Encoding of subject line in outgoing messages

On 12/06/2011 09:56 AM, Thomas Sibley wrote: On 12/06/2011 03:17 AM, Stéphane Brot wrote: If I create a ticketin the web interface with french special characters like é àin the subject, the subject line of the outgoing mail for the requestorisnot OK. Here is the mail header : Subject:

Re: [rt-users] RES: Encoding of subject line in outgoing messages

You've configured ExternalAuth wrong. Please don't send mail directly to me. Send mail to the list. On 12/06/2011 10:51 AM, Arlon Sousa wrote: Now show me this feedback. I installed all the modules required install_driver(DBI_DRIVER) failed: Can't locate DBD/DBI_DRIVER.pm in @INC (@INC

Re: [rt-users] Superscript?

I didn't get any responses but I stumbled upon the CKEditor config file in /opt/rt4/share/html/NoAuth/RichText/ckeditor/config.js: I added Subscript and Superscript to the config.toolbar_Full section: config.toolbar_Full = [

[rt-users] Looping through transactionobj

I have a scrip that checks to see if the value of certain customfield value has changed. If so, it sets the value of a different custom field. I want to expand it to check if the value of another customfield has changed and if so, set the value of a 4th custom field. So: If CF1 changed, set