[rt-users] reply by mail re-opens case?

2011-12-09 Thread Stefan Vollmar
Hi, quick question: I replied to a mail which had been sent via an RT queue. The corresponding case was closed but apparently re-opened when my reply arrived. Is this the expected behaviour? (I would not mind at all, we just wanted to make sure) Best regards, Stefan -- Dr. Stefan Vollmar,

Re: [rt-users] Ipad app , give a ticket

2011-12-09 Thread Mayk Backus
Hi, Anyone any clue on this ? Thanx Regards Mayk On Dec 3, 2011, at 10:41 AM, Mayk Backus wrote: Hi list, Is there an option to give a ticket to someone from inside the ipad app ? It is possible to take a ticket , but i can't seem to find how i can assign (give) a ticket to

Re: [rt-users] reply by mail re-opens case?

2011-12-09 Thread Emmanuel Lacour
On Fri, Dec 09, 2011 at 11:02:52AM +0100, Stefan Vollmar wrote: Hi, Hi, quick question: I replied to a mail which had been sent via an RT queue. The corresponding case was closed but apparently re-opened when my reply arrived. Is this the expected behaviour? (I would not mind at all, we

[rt-users] Get value of a transaction custom field

2011-12-09 Thread Constant DAIX
Hi everybody, Could someone tell me how to get the value of a transaction custom field ? I tried a lot of functions but I can't get this value. I just can have the name and the description of this custom field, the content, subject, headers of the reply associated to the custom field. Code

Re: [rt-users] Get value of a transaction custom field

2011-12-09 Thread Ruslan Zakirov
Hi, If you do it in a scrip then sadly custom fields on transactions are set too later for TransactionCreate scrips. Try batch scrips. On Fri, Dec 9, 2011 at 17:56, Constant DAIX c...@kereval.com wrote: Hi everybody, Could someone tell me how to get the value of a transaction custom field ?

Re: [rt-users] ExternalAuth Installed but not working

2011-12-09 Thread Kenneth Crocker
Ryan, Looks like you're missing a right ) at the end of your filter line. Kenn On Thu, Dec 8, 2011 at 4:41 PM, Ryan Backman rback...@georgefox.edu wrote: I'm having a bit of trouble getting ExternalAuth to work. I've scoured the archives and the net and found many suggestions, but none

Re: [rt-users] RT 4.0.4 - Single Value Autocomplete and Internet Explorer 8 and 9

2011-12-09 Thread Alex Vandiver
On Fri, 2011-12-09 at 15:33 -0500, Jim Lesinski wrote: I had determined that the cause of this issue is related to javascript in /opt/rt4/local/html/Elements/EditCustomFieldAutocomplete. There is an additional comma at the end of jQuery.autocomplete call and the browser is expecting another

[rt-users] RT could not load a valid user

2011-12-09 Thread Mike Johnson
Greetings everyone, I've done a few searches on this and found various individuals that have come across similar problems, but none of these individuals had a resolution that fit my situation. RT 3.8.10 ExternalAuth0.08 (latest is 0.09 but I don't believe the changes between these versions are

Re: [rt-users] ExternalAuth Installed but not working

2011-12-09 Thread Mike Johnson
I'm by no means an expert at this at all but I see you are using sAMAccountName which leads me to believe you are connecting to Active Directory. I had to use the bitmask version of the d_filter for the ldap search to filter out disabled users... not sure if this has anything to do with why you

Re: [rt-users] RT could not load a valid user

2011-12-09 Thread k...@rice.edu
On Fri, Dec 09, 2011 at 04:18:29PM -0500, Mike Johnson wrote: Greetings everyone, I've done a few searches on this and found various individuals that have come across similar problems, but none of these individuals had a resolution that fit my situation. RT 3.8.10 ExternalAuth0.08