Jim,
I could be wrong on this, but I believe the default for comments on resolve
is that the comment is not carried over.
I have a resolve template that I use that copies the last comment made
(presumably during the resolve process) and includes it in the template
sent out in email.
There should
Hello everyone,
I would like to integrate RT into our Liferay-Portal. Has anyone done
something similar? Where would be a good point to start?
Thanks in advance,
Chris
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
Despite having {$Transaction->Content()} on the Resolved template,
whenever I resolve a ticket the requestor gets an email with the blurb
that is in the template, but instead of a summary of the last comment on
the ticket, it displays: This transaction appears to have no content.
Any ideas?
Regar
