Re: [rt-users] Weird panic error

2012-02-20 Thread Bart
Hi everyone, Thanks for all the replies! I'll have a look at the perl stuff and see if something can receive an update, but removing the HTML::Quoted packet doesn't seem right when functionality is lost. Also, debuggin in production is rather hard since the problem is pretty hard to predict (as

[rt-users] Adding Queue Custom Field To Email From Field

2012-02-20 Thread David Thorpe
Hi Guys, Installed the latest production build of RT last week. Absolutely loving it and it has increased productivity massively. In the queue settings, we use the description field to describe the list in about a paragraph so that we can list all queues and their use on our intranet. It appears

[rt-users] Multiple RT instances and Undeliverable or Bounced mail

2012-02-20 Thread Boli
Hi All, Can anyone offer any insight into how to deal with multiple RT instances, such that bounce messages get picked up by the correct RT instance? Currently I have 2 RT instances, but bounces from either instance are almost always sent back to the user of the apache process

Re: [rt-users] No transaction content

2012-02-20 Thread Jim Tambling
Hi Kenn, I have looked on the wiki and can only find a patch (ResolveSendsReply) Is this what you are referring to? If it's not, I would appreciate your offer to send me your template. Regards, Jim From: rt-users-boun...@lists.bestpractical.com

[rt-users] Running 3.8.11 and 4.0.5 on the same box?

2012-02-20 Thread Jeff Blaine
We want to install 4.0.5 alongside our working 3.8.11 setup, and keep 3.8.11 working while some folks check out 4.0.5. Does anyone know if the deps for 4.0.5 will screw up a running 3.8.10 instance? RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5

Re: [rt-users] No transaction content

2012-02-20 Thread Jim Tambling
Hi Kenn, My better half always tells me to never assume, it makes an ass of you and me J. But in this case you are right on the money. That is exactly what I was looking for. Many thanks, Jim From: Kenneth Crocker [mailto:kenn.croc...@gmail.com] Sent: 20 February 2012 19:15 To: Jim

Re: [rt-users] Running 3.8.11 and 4.0.5 on the same box?

2012-02-20 Thread Mark D. Nagel
On 2/20/2012 11:18 AM, Jeff Blaine wrote: We want to install 4.0.5 alongside our working 3.8.11 setup, and keep 3.8.11 working while some folks check out 4.0.5. Does anyone know if the deps for 4.0.5 will screw up a running 3.8.10 instance? I always build a dedicated Perl for each instance