Hi all,
Owing to a series of oversights, request-tracker3.8 escaped with the
new Ubuntu LTS release. However, I recommend that it not be used for
new installations; request-tracker4, also available, is likely to be
better supported during the lifetime of that LTS release.
Please see
Hi,
I see if you open one ticket, that the most used actions are under Actions
Menu. But, Have direct access for less (for me) used actions. Like Jumbo,
Reminders, etc...
Could i have direct access (without click on Actions menu), to my usefull
Actions?? Like, Reply, Resolve, Take .
On Fri, May 4, 2012 at 12:30 PM, Juanjo juanji...@gmail.com wrote:
Hi,
I see if you open one ticket, that the most used actions are under Actions
Menu. But, Have direct access for less (for me) used actions. Like Jumbo,
Reminders, etc...
Could i have direct access (without click on Actions
Hello
I need to set a custom field (for example CF1) with fixed value (for
example Domain1) if incoming mail from address is *@domain1.com
I didn't found anything such case.
How to do this?
Best regards
--
Stefan
Hi Stefan,
We do something similar. I am sure there may be a better way to do
this but I am new to RT (and perl).
I needed to add a column to to the CustomFieldValues table called email
Here it is:
Condition: On Create
Action: User defined
Stage: TransactionCreate
Custom action preparation code:
On Fri, May 4, 2012 at 6:11 AM, Joshua Laroff jlar...@gmail.com wrote:
my $cf = RT::CustomField-new($RT::SystemUser);
$cf-LoadByName(Name = 'Customer');
...
$self-TicketObj-AddCustomFieldValue(Field = $cf, Value = $result);
return 1;
Actually, I think you can just pass the field name
Thanks for ideas, but I'm using extension ExtractCustomFieldValues
just as it's described here:
http://wiki-archive.bestpractical.com/view/ExtractCustomFieldValues
--
Stefan Stefanov
Hi,
ECFV extension allows you to put code that changes value after match
to any value you like, but it's not really job for this extension.
It's better to use custom scrip for such thing.
On Fri, May 4, 2012 at 1:51 PM, Stefan Stefanov ststefa...@gmail.com wrote:
Hello
I need to set a custom
In this case I have to write code which do almost the same work as
ECFV is doing (extract from incoming mail field From:).
I already use ECFV extension for filling other custom fields
and I think most efficient will be if I can use it for this field also.
Can someone post an example of such code
At the httpd or OS level there is some information that could help you...
although I don't know if it's the information you are looking for but check
out your httpd log file and your access/error/message log files at the OS
level
Mike.
On Thu, May 3, 2012 at 1:37 PM, Ruslan Zakirov
The .docx/.xml thing is related to apache's MIME-Type settings. You
essentially have to add all the microsoft 2007/10 extensions.
It's something to do with .docx files being zipped xml files or something
like that... I don't recall the details, but Google will help you.
Mike.
On Wed, May 2,
On 2 May 2012, at 18:50, Joseph Spenner wrote:
I'm using RT 3.8.8 and am curious whether RT records login history of
users logging into the web interface.
Not in its default config, but it can if you want it to and do external
auth. If you use the RT::Authen::ExternalAuth extension and have
Hullo :)
Running RT4.0.5, curious if there's a way for a SuperUser to change
another user's options?
Specifically, we have a few queues, and some users use X queue, and others
use Y queue. I'd like to go in and set their default queue to the right
one for each user. Is there a way to do that?
On 05/04/2012 08:14 AM, Pedro Albuquerque wrote:
Hi Scott,
I successfully migrated from MySQL to Oracle thanks to your script!
I don't know who wrote the script originally , but big thanks to them.
I just had to make some minor changes but that was it.
Regarding the sequences, I had to
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