2012/5/9 Juanjo juanji...@gmail.com
I think i know what are the problem.
Mysql are using all the ram memory, when this happend doesn´t accept
attachment (per email or per uploading to ticket).
Other thing, On Chrome when i upload a attachment i get a 500 internal
server error. With IE or
The internal errors occur if i use other language than english. I thin that
i open new cuestion about it.
2012/5/9 Juanjo juanji...@gmail.com
2012/5/9 Juanjo juanji...@gmail.com
I think i know what are the problem.
Mysql are using all the ram memory, when this happend doesn´t accept
Yes.
But i have some extra info.
In the time i can´t open ticket with attachment, the mysql is at 90% (or
more) of ram memory. I change my my.cnf to make mysql less ram hungry.
But it donesn´t he problem, not works fine. I can´t upload if the file is
up than 100kb. I get an 500 internal server
:( Sorry for my obstination and impatience.
I checked the apache log. If you use fastcgi, the upload limit are around
100k. You need to edit the vitualhost definition for RT with this.
IfModule mod_fcgid.c
# 20MB should be enough
MaxRequestLen 2000
Hello,
I am trying to use callbacks to customize Request Tracker.
Specifically I would like to use the callback aboutthisuser.
I get $requestor as a parameter.
I am a newbie so I do not know how to get realname or username from $requestor.
Can you help me?
Thanks in advance,
Mario
Hi, again.
I see this documentation:
http://requesttracker.wikia.com/wiki/SetTicketPropertiesViaMail
Are valid for RT 4.0.5? or are implemented in other way?
Thanks
Regards.
Mario,
Have a look at Ticket/Elements/ShowRequestor to help you.
Basically get the Requestors list, these are members of a group that define the
requestors of the ticket:
my $people = $Ticket-Requestors-UserMembersObj;
then go through the members to display the properties you want:
while ( my
On Wed, May 9, 2012 at 2:52 PM, Juanjo juanji...@gmail.com wrote:
:( Sorry for my obstination and impatience.
I checked the apache log. If you use fastcgi, the upload limit are around
100k. You need to edit the vitualhost definition for RT with this.
IfModule mod_fcgid.c
Yes, this parameter is OK (at 15MB, per default). But the fastcgi parameter
by default is only 100k.
2012/5/9 Ruslan Zakirov r...@bestpractical.com
mysql also has max_packet_size (spelling may be wrong).
--
Un saludo.
Juanjo Corral
On Wed, May 9, 2012 at 3:23 PM, Juanjo juanji...@gmail.com wrote:
Hi, again.
I see this documentation:
http://requesttracker.wikia.com/wiki/SetTicketPropertiesViaMail
Are valid for RT 4.0.5? or are implemented in other way?
Looks still valid. Don't skip command by email thing mentioned.
Couldn't this be accomplished by increasing your log level from 'error' to
'info'?
I think this would login (and a lot of other activity) to your RT logging
destination.
Keith Schincke CAP, LPIC-1, RHCA, RHCSS
Team Lead IT Security System Administration, ITAMS
Building 46, Room 110A
email to:
Hi all,
Thanks to this community, I almost have RT fully up and operational.
The last step is getting msmtp to work. I'm not sure what's wrong and in
troubleshooting haven't gotten very far. As a guideline, I followed this
wiki page for instructions: http://requesttracker.wikia.com/wiki/Msmtp.
On Wed, May 09, 2012 at 01:50:00PM +0200, Juanjo wrote:
Yes, this parameter is OK (at 15MB, per default). But the fastcgi
parameter by default is only
100k.
Yep, this is why I added
https://github.com/bestpractical/rt/commit/89c6750d4c87cfd65c5eaaec25928bb91ccfcb43
which will be in the
On Wed, May 09, 2012 at 07:13:24PM +0400, Scott Sjodin wrote:
Msmtp is running, however, when I attempt to send mail thru a test (msmtp
-a default username@domain.com) I get the following errors both in the
CLI and the log:
msmtp: TLS handshake failed: the operation timed out
msmtp: could
Kevin,
I'm using an external mail server that's hosted, so I can't exactly check
those logs. I will check out the verbose logging and the client you
suggested and report back. Thank You.
On Wed, May 9, 2012 at 7:17 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Wed, May 09, 2012 at
I have been trying to update the CSS for the overdue class so that any reminder
that is overdue will show with a different background but unfortunately I have
not been successful so far. Has anyone ever done this before or at least point
me in the right direction? Thanks.
--
Eric O'Brien
I guess that was obvious - thanks. I went ahead and uploaded just the 4.0.5
rt-mailgate and it seems to work fine with the no-verify-ssl option in my
installation. I think I've got the need prerequisites installed and tried the
ca-file option but still couldn't get the ssl to verify so just
I ran into a similar problem with my hosted e-mail provider, and there
are a couple of things that helped me:
1) The smtp host name (the one returned by telnet server 25) was the
only one that would work for my authentication step.
2) Some providers use alternate ports for anything by
We are upgrading RT from 3.8.7 to 4.0.5.
We have some mason customisations under
/usr/local/share/request-trackerx/html/Ticket/Elements. These work fine under
3.8.7 but under 4.0.5 we are receiving a 403 Forbidden message and a blank
screen.
The functionality of the customizations is such
On Thu, May 10, 2012 at 10:51:18AM +1000, Jenni Wilson wrote:
We are upgrading RT from 3.8.7 to 4.0.5.
We have some mason customisations under /usr/local/share/request-
trackerx/html/Ticket/Elements. These work fine under 3.8.7 but under
4.0.5 we are receiving a 403 Forbidden message and a
On the RT Demo site you can paste screenshots into the ticket, like this:
http://dl.dropbox.com/u/7981096/rtticket.png
But when you submit the ticket the inline screenshot goes away. If you click
the download link you get the raw html showing img alt=
src=data:image/png;base64,iVBORw.
Now, if
Hi,
I have RT 4.0.4 and currently users requested to have previous
email(original email) attachments to be added to correspondence/reply so
they don't have to manually download each attachment and attach in
correspondence. I'm pretty sure this feature is implemented, but just can't
find it.
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