[rt-users] Installing RT 4.0.5 on Ubuntu 10.04

2012-05-17 Thread James Bensley
Hi RT Users; I have RT 3.6.5 installed on an Ubuntu Server 8.04 box. It was installed via the package manager and 3.6.5 it the newest version available within the package manager. I would like to upgrade RT so moving to 4.0.5, the latest version, seems like the most optimal choice to me. I must

[rt-users] Reply to requestor don't send any email !

2012-05-17 Thread Michele Pinassi
Hi, as in subject, my RT doesn't send any e-mail when i add a reply to a ticket. E-mails will be sent on ticket create and ticket close, so mail system is working as expected. Why ? Thanks, Michele -- Michele Pinassi Responsabile Telefonia di Ateneo Servizio Reti, Sistemi e Sicurezza

Re: [rt-users] Installing RT 4.0.5 on Ubuntu 10.04

2012-05-17 Thread Ruslan Zakirov
On Thu, May 17, 2012 at 1:05 PM, James Bensley jwbens...@gmail.com wrote: Hi RT Users; I have RT 3.6.5 installed on an Ubuntu Server 8.04 box. It was installed via the package manager and 3.6.5 it the newest version available within the package manager. I would like to upgrade RT so moving

Re: [rt-users] Getting Request Tracker to stick to HTTPS

2012-05-17 Thread Ruslan Zakirov
On Wed, May 16, 2012 at 8:50 PM, Matt Brennan brenna...@gmail.com wrote: This is how I do this. In my RT_SiteConfig.pm I have: Set($WebBaseURL,     'https://'     . RT-Config-Get('WebDomain') ); All traffic on my RT instance is done via HTTPS. I also have an Apache rewrite rule in case

Re: [rt-users] Getting Request Tracker to stick to HTTPS

2012-05-17 Thread Giles Coochey
On 2012-05-17 13:47, Ruslan Zakirov wrote: On Wed, May 16, 2012 at 8:50 PM, Matt Brennan brenna...@gmail.com wrote: This is how I do this. In my RT_SiteConfig.pm I have: Set($WebBaseURL,     'https://'     . RT-Config-Get('WebDomain') ); All traffic on my RT instance is done via HTTPS. I also

Re: [rt-users] If I change domain name, how screwed am I?

2012-05-17 Thread Ruslan Zakirov
On Wed, May 16, 2012 at 2:35 AM, Bill Cole rtusers-20090...@billmail.scconsult.com wrote: On 15 May 2012, at 16:32, Mister IT Guru wrote: Hi guys, I know I've lurked on the list for years, but I've never really ever had a problem with RT. Until now, I've been asked to change the domain name

Re: [rt-users] Show a Queue's description instead of its name...

2012-05-17 Thread Ruslan Zakirov
On Tue, May 15, 2012 at 11:05 PM, April Rosenberg apr...@yelp.com wrote: Good Morning, I have been setting up some new queue’s in our RT instance as multiple departments will use this.  I wanted to use names like IT_Helpdesk and HR_Inbound for my queues, but that is a little unfriendly for

[rt-users] Anyway to make a Custom Field a checkbox list?

2012-05-17 Thread Mike Johnson
AS the subject states, is there anyway to change the default behaviour of the Custom Field set as select multiple into a checkbox list? Checkboxes are much more user friendly then a list that you have to ctrl+click multiple values. Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst

Re: [rt-users] RT-4.0.5 : Can't do Simple Search on Articles

2012-05-17 Thread UnixMan
Does anyone have any ideas ? Thanks, Scott UnixMan wrote: When I login to RT 3.8.8 I find myself at the RT at a glance. From here I click on 'RTFM' to the left and I have a Search area and a button that allows me to do a Simple Search on all my RTFM articles. Maybe on RT 4.0.5 it has

[rt-users] Show a Queue's description instead of its name...

2012-05-17 Thread April Rosenberg
Good Morning, I have been setting up some new queue’s in our RT instance as multiple departments will use this. I wanted to use names like IT_Helpdesk and HR_Inbound for my queues, but that is a little unfriendly for my users. I was wonder if there was a way to change which name is displayed

Re: [rt-users] Installing RT 4.0.5 on Ubuntu 10.04

2012-05-17 Thread Paul O'Rorke
I've exactly this scenario and have for months been trying to find the time to do pretty much exactly this. I'm on 6.8.4 and was going to move to 4.0.4. Now it's 4.0.5 and I'm still running 3.8.4 because everything has to be done in 'one fell swoop'. I did manage to get the data migrated

Re: [rt-users] Anyway to make a Custom Field a checkbox list?

2012-05-17 Thread Ruslan Zakirov
On Thu, May 17, 2012 at 10:27 PM, Mike Johnson mike.john...@nosm.ca wrote: AS the subject states, is there anyway to change the default behaviour of the Custom Field set as select multiple into a checkbox list? Checkboxes are much more user friendly then a list that you have to  ctrl+click

Re: [rt-users] Is there a shortcut to get the ticket creation comments in a template?

2012-05-17 Thread Paul Tomblin
On Thu, May 17, 2012 at 4:15 PM, Paul Tomblin ptomb...@xcski.com wrote: I'm currently using this: {        my $attachments = RT::Attachments-new(RT-SystemUser);        $attachments-LimitByTicket($ticket-id);        $attachments-Limit( ALIAS    = $attachments-TransactionAlias,                

Re: [rt-users] RT-4.0.5 : Can't do Simple Search on Articles

2012-05-17 Thread Ram
Tools-Articles-Search On Thu, May 17, 2012 at 12:42 PM, UnixMan senior.u...@gmail.com wrote: Does anyone have any ideas ? Thanks, Scott UnixMan wrote: When I login to RT 3.8.8 I find myself at the RT at a glance. From here I click on 'RTFM' to the left and I have a Search area and a

[rt-users] Forwarded emails from users to Queue A with subject tag of Queue B doesn't create new tickets queue A, instead RT appends ticket in queue B with matching ticketId.

2012-05-17 Thread Luong Bui Duc
Hi, We have the case where user/customer forwards email with subject tag of queue B to queue A email. Apparently, RT doesn't create new ticket in queue A, instead it appends existing ticket in Queue B with matching ticketID. Is this expected behavior? I even tried to setup a brand new RT