Hi RT Users;
I have RT 3.6.5 installed on an Ubuntu Server 8.04 box. It was
installed via the package manager and 3.6.5 it the newest version
available within the package manager. I would like to upgrade RT so
moving to 4.0.5, the latest version, seems like the most optimal
choice to me. I must
Hi,
as in subject, my RT doesn't send any e-mail when i add a reply to a
ticket. E-mails will be sent on ticket create and ticket close, so mail
system is working as expected.
Why ?
Thanks, Michele
--
Michele Pinassi
Responsabile Telefonia di Ateneo
Servizio Reti, Sistemi e Sicurezza
On Thu, May 17, 2012 at 1:05 PM, James Bensley jwbens...@gmail.com wrote:
Hi RT Users;
I have RT 3.6.5 installed on an Ubuntu Server 8.04 box. It was
installed via the package manager and 3.6.5 it the newest version
available within the package manager. I would like to upgrade RT so
moving
On Wed, May 16, 2012 at 8:50 PM, Matt Brennan brenna...@gmail.com wrote:
This is how I do this. In my RT_SiteConfig.pm I have:
Set($WebBaseURL,
'https://'
. RT-Config-Get('WebDomain')
);
All traffic on my RT instance is done via HTTPS. I also have an Apache
rewrite rule in case
On 2012-05-17 13:47, Ruslan Zakirov wrote:
On Wed, May 16, 2012 at 8:50 PM, Matt Brennan brenna...@gmail.com
wrote:
This is how I do this. In my RT_SiteConfig.pm I have:
Set($WebBaseURL,
'https://'
. RT-Config-Get('WebDomain')
);
All traffic on my RT instance is done via HTTPS. I also
On Wed, May 16, 2012 at 2:35 AM, Bill Cole
rtusers-20090...@billmail.scconsult.com wrote:
On 15 May 2012, at 16:32, Mister IT Guru wrote:
Hi guys,
I know I've lurked on the list for years, but I've never really ever had a
problem with RT. Until now, I've been asked to change the domain name
On Tue, May 15, 2012 at 11:05 PM, April Rosenberg apr...@yelp.com wrote:
Good Morning,
I have been setting up some new queue’s in our RT instance as multiple
departments will use this. I wanted to use names like IT_Helpdesk and
HR_Inbound for my queues, but that is a little unfriendly for
AS the subject states, is there anyway to change the default behaviour of
the Custom Field set as select multiple into a checkbox list?
Checkboxes are much more user friendly then a list that you have to
ctrl+click multiple values.
Thanks!
Mike.
--
Mike Johnson
Datatel Programmer/Analyst
Does anyone have any ideas ?
Thanks,
Scott
UnixMan wrote:
When I login to RT 3.8.8 I find myself at the RT at a glance. From here
I click on 'RTFM' to the left and I have a Search area and a button that
allows me to do a Simple Search on all my RTFM articles. Maybe on RT 4.0.5
it has
Good Morning,
I have been setting up some new queue’s in our RT instance as multiple
departments will use this. I wanted to use names like IT_Helpdesk and
HR_Inbound for my queues, but that is a little unfriendly for my users. I
was wonder if there was a way to change which name is displayed
I've exactly this scenario and have for months been trying to find the
time to do pretty much exactly this.
I'm on 6.8.4 and was going to move to 4.0.4. Now it's 4.0.5 and I'm
still running 3.8.4 because everything has to be done in 'one fell
swoop'. I did manage to get the data migrated
On Thu, May 17, 2012 at 10:27 PM, Mike Johnson mike.john...@nosm.ca wrote:
AS the subject states, is there anyway to change the default behaviour of
the Custom Field set as select multiple into a checkbox list?
Checkboxes are much more user friendly then a list that you have to
ctrl+click
On Thu, May 17, 2012 at 4:15 PM, Paul Tomblin ptomb...@xcski.com wrote:
I'm currently using this:
{
my $attachments = RT::Attachments-new(RT-SystemUser);
$attachments-LimitByTicket($ticket-id);
$attachments-Limit( ALIAS = $attachments-TransactionAlias,
Tools-Articles-Search
On Thu, May 17, 2012 at 12:42 PM, UnixMan senior.u...@gmail.com wrote:
Does anyone have any ideas ?
Thanks,
Scott
UnixMan wrote:
When I login to RT 3.8.8 I find myself at the RT at a glance. From here
I click on 'RTFM' to the left and I have a Search area and a
Hi,
We have the case where user/customer forwards email with subject tag of
queue B to queue A email. Apparently, RT doesn't create new ticket in queue
A, instead it appends existing ticket in Queue B with matching ticketID.
Is this expected behavior? I even tried to setup a brand new RT
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