We've just upgraded from 3.8.8. to 4.0.5.
We have one custom field on tickets of select one value, which we use to
identify which of our clients raised the ticket.
In 3.8.8, I had set a link on the custom field so that it would display a
list of all unresolved tickets for this client. I did that
Hello Thomas
The same thing occurs if i use Mozilla Firefox
so i think i must set the mime type manually in the browser config.
in the ie the outllook option is always set for Calendars
and the firefox does't allow to insert a new mime type
another interesting aspcect is thr url
On 05/24/2012 04:59 AM, Keith Edmunds wrote:
Following the same steps with 4.0.5 (with the query recreated), it doesn't
work so well. The resulting display lists the tickets as expected, but
doesn't include their ID number (despite that being present in the
manually-run query), and the links
Hi All,
I never got anyone's feedback on this situation.
I would really appreciate someone else's experience to provide a
solution to this user.
Thanks in advance,
Gilbert.
On 10/04/2012 6:58 AM, Gilbert Rebeiro wrote:
Hi,
We are using RT 4.0.0 all is working well.
We have a couple of
I applied the new security patch to my 3.8.11 system.
I used the new ReferrerWhitelist config option and added my rt's
hostname:port
But, I now when I select any existing ticket, I
get an internal RT error has occurred. message and the log file shows me
[Thu May 24 15:30:16 2012] [error]:
On Thu, May 24, 2012 at 11:24:06AM -0400, Gilbert Rebeiro wrote:
Hi All,
I never got anyone's feedback on this situation.
I would really appreciate someone else's experience to provide a
solution to this user.
Thanks in advance,
Gilbert.
On 10/04/2012 6:58 AM, Gilbert Rebeiro wrote:
On Thu, May 24, 2012 at 10:32:55AM -0500, Susan K. McClure wrote:
I applied the new security patch to my 3.8.11 system.
I used the new ReferrerWhitelist config option and added my rt's
hostname:port
But, I now when I select any existing ticket, I
get an internal RT error has occurred.
Thanks Thomas, that was precisely the problem, and all working now.
--
You can have everything in life you want if you help enough other people
get what they want - Zig Ziglar.
Who did you help today?
On 05/24/2012 11:32 AM, Susan K. McClure wrote:
I applied the new security patch to my 3.8.11 system.
I used the new ReferrerWhitelist config option and added my rt's
hostname:port
It's unnecessary to add your RT's hostname:port to $ReferrerWhitelist
unless you've misconfigured $WebDomain and
You can either
A) combine the two scrips into one (you probably have one for owner, and
one for cc)
This would send only one email
Or
B) update the template and/or the scrip's condition to not do anything if
the owner is in the cc list.
Thanks,
Jok
--
| Joachim Thuau | IT Systems
Hi All -
Just upgraded from 3.8.8 to 4.0.6 this morning. Was kind of a tough
upgrade so I ended up doing a lot of different things during the upgrade
and I confused myself. The problem I have now is that I'm not entirely
sure where RT is getting it's config settings from. Somethings seem to
On 05/24/2012 03:50 PM, Max McGrath wrote:
An internal RT error has occurred. Your administrator can find more
details in RT's log files.
/opt/rt4/var/log doesn't have anything in it
Read your webserver's error logs. RT may also be logging to syslog if
you've configured it.
Ensure you turned on logging in your siteconfig:
Set($LogToFile, 'debug'); # debug is very noisy
You can try critical, warning, or error if you don't want to be overloaded with
noise
Make sure your apache user can write to the log directory
-Andy
From:
After many hours I finally got it working on my previously dev RT box. Took
multiple runs of make database-upgrade, but did a swing migration of the db and
all is well.
-Andy
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
Thanks for the hint on the logs -- using debug now and it seems to have
pointed me in some kind of direction.
And yes...going from 3.8.8 to 4.0.6 took me and a co-worker 3 hours.
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Thu, May 24, 2012 at
On Tue, 2012-05-22 at 10:34 -0400, Alex Vandiver wrote:
Internal audits of the RT codebase have uncovered a number of security
vulnerabilities in RT. We are releasing versions 3.8.12 and 4.0.6 to
resolve these vulnerabilities, as well as patches which apply atop all
released versions of 3.8
My normal method of creating a search result bookmark is to create the search
and then copy the URL for the Show Results menu item. This gives me a URL
with search parameters I can bookmark in my browser (I'm not discussing
internal RT bookmarks here).
Under the latest RT with CSRF protections
Hi Joachim,
I'm not very good at scrips, can you or anyone post a scrips that would
not send an email if the owner is also on cc?
Either a or b would be great if there was a contribution that I can just
cut and paste :)
Sorry I'm not lazy I just don't like breaking a production system.
On Thu, 2012-05-24 at 14:51 -0700, Chris Hiestand wrote:
Firstly, I think that in general, you do not need to worry much about
CSRF if the request method is GET. I do not know the internals of RT,
but shouldn't all harmful operations be POSTs? If that were the case,
I'd say you don't need to
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