Hi Kevin,
Thanks a lot for your feedback about the reply functionality. It looks
to be esier to reply to e-mails outside of RT and forward a copy to RT.
Kind regards
Martin
Am 24.08.2012 17:02, schrieb Kevin Falcone:
On Fri, Aug 24, 2012 at 09:49:40AM +0200, Martin Studer wrote:
*
- Mail original -
De : Christian Loos cl...@netsandbox.de
In the documentations that I read they say that I'll have to access the
URL http://192.168.1.1/rt
But if I list the directory /var/www/htdocs/rt there is no webpage
# ls /var/www/htdocs/rtx/
bin etc
Hi, is this even possible
Thanks and regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Friday, 24 August 2012, 15:54
Subject: [rt-users] show update stat of a ticket
Folks,
it looks like the RT logs are all in GMT.
Now, within apache's access and error logs. apache logs using my system
timezone which is EDT.
It gets interleaved with RT logs which are GMT.
This is confusing.
I have already seen this.
Hi, I just ran in to a vired thing. when I reply on a ticker which is been
marked as resolved the status changes back to open any help to stop this
behavior.
Thanks and regards
Hi,
Anyone have an idea?
JMC
2012/8/24 DupondEt Dupont jean.mic...@gmail.com
Hi all,
i recently install lastest RT 4 release and start setting up external
custom fields from an Oracle query. (as describe in
docs/extending/external_custom_fields.pod)
Everything work really fine, until i
Hi,
I know the caveats with enabling a fulltext search on a non- PostgreSQL
or sphinx setup. However,
Can RT do a fulltext search (/Search/Simple.html) with a date range?
I suspect the answer is no, that this is not a supported field, but
thought I would ask anyway; something like:
Thank you Christian for the link it really helped,
I looked at that page
http://wiki-archive.bestpractical.com/view/ManualApacheConfig
and the one you gave me
And they said that only mod_perl 1.9x causes problems. Actually I use version
1.31
The reason why I use Apache 1.3.29 and mod-perl 1.31
Am Mon, 27 Aug 2012 15:39:05 +0100 (BST)
schrieb Mik J mikyde...@yahoo.fr:
Thank you Christian for the link it really helped,
I looked at that page
http://wiki-archive.bestpractical.com/view/ManualApacheConfig
and the one you gave me
And they said that only mod_perl 1.9x causes problems.
On 08/27/2012 06:24 AM, Jason Doran wrote:
Can RT do a fulltext search (/Search/Simple.html) with a date range?
I suspect the answer is no, that this is not a supported field, but
thought I would ask anyway; something like:
fulltext:coffee Created-2 days ago and Created = today
You can
Hi,
At this moment it's impossible to do like you want it to do. External
custom fields should return all possible values.
You should configure one CF to be based on other in the UI and in your code
for that CF return Category. Category should be a value of first CF.
Hope you don't have
On Mon, Aug 27, 2012 at 2:46 PM, Asanka Gunasekera
asanka_gunasek...@yahoo.co.uk wrote:
Hi, I just ran in to a vired thing. when I reply on a ticker which is been
marked as resolved the status changes back to open any help to stop this
behavior.
It's auto open scrip kicks in. In 3.8 and recent
On Sat, Aug 25, 2012 at 03:59:12PM +0200, Gergely Buday wrote:
I would like to send e-mails from the scrip preparation code. I use
First thing - Don't send mail or make changes from the Preparation
stage of a scrip, do it from the commit.
You also don't say what you're trying to do, but trying
On Mon, Aug 27, 2012 at 08:41:23AM +0100, Asanka Gunasekera wrote:
Hi, is this even possible
I replied to your mail on the mailing list on Friday.
-kevin
--
From: Asanka Gunasekera
Howdy, List. I'm running RTIR 3.0.0rc1; I'm super-new to RT but
super-experienced with incident handling and hacking on Perl.
I have an automated process that emails RTIR various alerts on various
systems; each email is for a single system and its IP address is
included in the subject of the
Thanks Ruslan
From: Ruslan Zakirov r...@bestpractical.com
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Monday, 27 August 2012, 21:27
Subject: Re: [rt-users] status change when
Hi Ruslan but what if a customer replies to an resolved ticket just to confirm
that the work was competed to his/her satisfaction, how can I handle such a
scenario. I dont want this reopened but add the customer reply as it is
Thanks and Regards
From:
I'm happy to announce that RT 3.8.14 is now available.
http://download.bestpractical.com/pub/rt/release/rt-3.8.14.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-3.8.14.tar.gz.sig
SHA1 sums
0ea5e7598e9bf75156629f6358192b6f62035f8a rt-3.8.14.tar.gz
On Mon, Aug 27, 2012 at 11:47:27AM -0500, Hayes, Bert wrote:
Howdy, List. I'm running RTIR 3.0.0rc1; I'm super-new to RT but
super-experienced with incident handling and hacking on Perl.
I have an automated process that emails RTIR various alerts on various
systems; each email is for a
I'm happy to announce that RT 4.0.7 is now available.
http://download.bestpractical.com/pub/rt/release/rt-4.0.7.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-4.0.7.tar.gz.sig
SHA1 sums
4c6ba7c3311e0fc42bb99434e91d03318c24186f rt-4.0.7.tar.gz
e162aa17cacecc714ec744545c52c4ac7238c816
Thanks for the advice Thomas - wish I'd known about those utilities before but
still learning about RT and I get a bit ahead of myself.
rt-validator -c definitely uncovered a number of orphaned Transaction records
and others that needed to be removed. Much better than hunting around and using
On Mon, Aug 27, 2012 at 02:23:02PM +0530, Shrivallabh Deshmukh wrote:
it looks like the RT logs are all in GMT.
Now, within apache's access and error logs. apache logs using my system
timezone which is EDT.
It gets interleaved with RT logs which are GMT.
This is confusing.
I
Asanka,
but what if a customer replies to an resolved ticket just to confirm that
the work was competed to his/her satisfaction, how can I handle such a
scenario. I dont want this reopened but add the customer reply as it is
You can't have it both ways. Either you disable the auto open scrip
Hi,
On Mon, Aug 27, 2012 at 1:50 AM, Dave Fitches
david.fitc...@unimelb.edu.au wrote:
Morning Alberto,
I DID find that article previously, but I have to say
(embarrassingly) that I couldn't work it out (Seems I'm a tad thick
with some things) and the last reply by Ruslan lead me to believe
On Fri, Aug 24, 2012 at 7:12 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Fri, Aug 24, 2012 at 04:39:47AM +, Dave Fitches wrote:
However when the job is changed from stalled back to open, it doesn't
punch the Due Date out
according to the time it was stalled. So - a job is
Good Morning All,
I don't want to reinvent the wheel, so I though tI'd ask here first. Has
anyone here installed RT via Puppet?
For those that don't know, Puppet, is a pretty awesome state management tool.
Google is your friend, you can do the rest. For those that do, would you mind
sharing
Thanks you Dancan and best regards
From: Duncan McEwan dun...@ecs.vuw.ac.nz
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
Cc: rt-users@lists.bestpractical.com
Sent: Tuesday, 28 August 2012, 3:34
Subject: Re: [rt-users] status change when reply on
Hi Ruslan,
0.07 is the version I'm running.
Does it need any modification to punch out expiry dates when un-stalled?
Presently when I un-stall a job, it's not doing it... hence why I was looking
at Alberto's solution... I just need to try and work out how to implement it!
--
= Dave
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