Josh,
For Queues, don't grant any permissions for Queues at the Global level.
Grant them for Roles or User-defined groups.
for restricting privileged users from seeing tickets they have NOT
requested, then grant "ShowTicket" to the Role of "Requestor, either for a
specific Queue or GLobally, if y
Hi,
I'm having this same problem or at least an extremely similar one. Were you
ever able to solve this?
Thanks!
--
Daniel Farst
IT Support Coordinator
College of Arts and Sciences
Case Western Reserve University
daniel.fa...@case.edu
On Tue, Mar 27, 2012 at 2:12 PM, JP White wrote:
> I ha
I'm trying to make it so when a user logs out of RT, they get taken
back to my page when they log back in. But I'm having problems with
the callback in /NoAuth/Logout.html, because it seems like the
"Default" callback is called twice, once in <%init> and once in the
main, but with different argume
On 08/28/2012 01:40 PM, Mr IT Guru wrote:
> Thanks for dropping a line on the list. It would be great to have
> some discussions off list, I guess along with any other interested
> parties, on what angle you took to solve this tas.
rt-devel would be a perfectly fine place for discussing this proje
On 28 Aug 2012, at 16:35, Duncan Hutty wrote:
> -BEGIN PGP SIGNED MESSAGE-
> Hash: SHA1
>
> On 8/28/12 8:47 AM, Robert Blackwell wrote:
>> We use puppet to configure RT in a CentOS world. I will see what we
>> can contribute to this create idea.
>>
>> Do you want to start a github repo
Hello there. thanks in advance for helping me. After a couple of failures of dependency problems while compiling or installing newer versions , I have finalling managed to get to install an RPM of RT 3.6 on my Mandriva 2011 X86. The RT is configurated to show up at http://localhost/rt3/. If I do I
We have a need to make the current working queue more obvious
in the web UI.
I've had a look, and my first choice desire would be to get
html/Elements/PageLayout to include the queue name in $title:
...
<% $title %>
...
Looking at html/Elements/PageLayout's <%AR
How do you restrict a user from seeing a specific queue even exists? How do
you restrict a privileged account from seeing anything other than the tickets
they have requested?
MTA is :Subject: [queue #278] document (Aug 2012)
From: "admin via RT" Reply-To: j...@tre.ie
In-Reply-To:
References:
Message-ID:
Precedence: bulk
X-RT-Loop-Prevention: queue
RT-Ticket: queue #278
Managed-by: RT 3.8.4 (http://www.bestpractical.com/rt/)
RT-Originator: ad...@tre.ie
To: us...@eon
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On 8/28/12 8:47 AM, Robert Blackwell wrote:
> We use puppet to configure RT in a CentOS world. I will see what we
> can contribute to this create idea.
>
> Do you want to start a github repo for it?
>
> I really look forward to having this done in th
On Tue, Aug 28, 2012 at 11:04 AM, Tim Cutts wrote:
>
> On 27 Aug 2012, at 23:04, Duncan McEwan wrote:
>
>> You can't have it both ways. Either you disable the auto open scrip in
>> which case you potentially miss a customer responding to a resolved ticket
>> to say the problem is not fixed. Or
On 28 Aug 2012, at 13:56, Lars Reimann wrote:
> Hi all,
>
> On 28.08.2012 14:41, Mr IT Guru wrote:
>> Darin, I'm sure your a pretty busy - But I'll post updates and maybe you can
>> take a look.
>>
>> If there is anyone else interested please feel free to get in touch. I hope
>> the list adm
Hi all,
On 28.08.2012 14:41, Mr IT Guru wrote:
Darin, I'm sure your a pretty busy - But I'll post updates and maybe you can
take a look.
If there is anyone else interested please feel free to get in touch. I hope the
list admins do not feel that this is off topic - My clients just will not
t
I just made a new organization called rtcommunity and put up the first
repo for puppet.
https://github.com/rtcommunity/puppet
My hope is more things will land there then just the puppet manifest.
Robert
On Tue, Aug 28, 2012 at 8:49 AM, Mr IT Guru wrote:
> WOOHOO!
>
> I was planning on startin
WOOHOO!
I was planning on starting a github repo - Is there any other way to work as a
community! :)
It would be nice if we could have some more contributors.
Your very welcome to help out Robert, your contributions would be nice!
Thanks,
On 28 Aug 2012, at 13:47, Robert Blackwell wrote:
>
We use puppet to configure RT in a CentOS world. I will see what we can
contribute to this create idea.
Do you want to start a github repo for it?
I really look forward to having this done in the community.
Puppet managed RT++
Thanks
Robert
On Aug 27, 2012, at 8:27 PM, Mr IT Guru wrote:
Thanks Darin!!!
It's been on my massive todo list for over a year! - I have to start ticking
boxes, and getting things done!
I will take a look at the link you provided me. I use Google Plus
(misteritg...@gmail.com), so anyone with any comments please feel free to look
me up, (note, I am yet t
You'll need modules for the various components like apache, database,
and finally request-tracker itself. Deployment will certainly be much
easier if you're installing RT from packages rather than source since
dependencies, user and group creation, are taken care of.
I haven't written a module
On 28 Aug 2012, at 08:07, Tim Cutts wrote:
>
> On 28 Aug 2012, at 01:27, Mr IT Guru wrote:
>
>> Good Morning All,
>>
>> I don't want to reinvent the wheel, so I though tI'd ask here first. Has
>> anyone here installed RT via Puppet?
>>
>> For those that don't know, Puppet, is a pretty awe
On 28 Aug 2012, at 05:23, Asanka Gunasekera
wrote:
> Hi, hope you dont mind me asking is there a good reference to some one who is
> starting
>
> Thanks and Regards
>
I'm not 100% sure what you mean - do you mean starting to use Request Tracker,
or starting to use Puppet??
Thanks
On Tue, Aug 28, 2012 at 8:40 AM, Dave Fitches
wrote:
> Hi Ruslan,
>
> 0.07 is the version I'm running.
>
> Does it need any modification to punch out expiry dates when un-stalled?
>
> Presently when I un-stall a job, it's not doing it... hence why I was looking
> at Alberto's solution... I just n
On 28 Aug 2012, at 01:27, Mr IT Guru wrote:
> Good Morning All,
>
> I don't want to reinvent the wheel, so I though tI'd ask here first. Has
> anyone here installed RT via Puppet?
>
> For those that don't know, Puppet, is a pretty awesome state management tool.
> Google is your friend, you
On 27 Aug 2012, at 23:04, Duncan McEwan wrote:
> You can't have it both ways. Either you disable the auto open scrip in
> which case you potentially miss a customer responding to a resolved ticket
> to say the problem is not fixed. Or you leave the scrip enabled in which
> case you may have to
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