[rt-users] Doing scrips in the background?

2012-11-05 Thread Paul Tomblin
I have a custom workflow which uses a custom web interface. When the user clicks the Submit button, the interface creates a Master ticket, and then a bunch of sub-tickets, the number of which varies depending what services they are requesting. The users are complaining that the process of

Re: [rt-users] Spreadsheet-esq Web Input

2012-11-05 Thread Lake, Seth M (Vangent)
still looking for any info on how to make the CKEditor pop with formatted text (for example on a quoted reply). any help is appreciated, thanks! We're hiring! http://bestpractical.com/jobs

[rt-users] Require Custom Field for Status Change?

2012-11-05 Thread Mike Kennedy
Hello, Does anyone have a suggestion about how I might go about requiring some set of custom fields to be filled before a status change can happen? We have a queue that I have on a custom lifecycle. In order to allow a transition from one status user testing to resolved, I want to require that

[rt-users] Error when upgrading database from 3.8.9 to 3.9.1

2012-11-05 Thread CB
We're long time RT users and are in the process of upgrading from 3.6.3 to 4.0.8 and are following the instructions on http://www.bestpractical.com/rt/docs/4.0/UPGRADING.mysql.html and http://www.bestpractical.com/rt/docs/4.0/README.html. I upgraded to 3.7.87, ran the extra queries and continued

Re: [rt-users] Require Custom Field for Status Change?

2012-11-05 Thread Thomas Sibley
On 11/05/2012 08:56 AM, Mike Kennedy wrote: Does anyone have a suggestion about how I might go about requiring some set of custom fields to be filled before a status change can happen? We have a queue that I have on a custom lifecycle. In order to allow a transition from one status user

Re: [rt-users] Error when upgrading database from 3.8.9 to 3.9.1

2012-11-05 Thread Thomas Sibley
On 11/05/2012 09:24 AM, CB wrote: We're long time RT users and are in the process of upgrading from 3.6.3 to 4.0.8 and are following the instructions on http://www.bestpractical.com/rt/docs/4.0/UPGRADING.mysql.html and http://www.bestpractical.com/rt/docs/4.0/README.html. I upgraded to 3.7.87,

[rt-users] Where are comments and correspondence held?

2012-11-05 Thread Max McGrath
Running RT 4.0.6. Curious where the content of *comments* and/or * correspondence* resides in the database? Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Where are comments and correspondence held?

2012-11-05 Thread Jeff Blaine
On 11/5/2012 4:54 PM, Max McGrath wrote: Running RT 4.0.6. Curious where the content of *comments* and/or *correspondence* resides in the database? In the transactions table, as I recall. We're hiring! http://bestpractical.com/jobs

[rt-users] Spreadsheet esq

2012-11-05 Thread Chris Herrmann
How about using rtfm and creating an article? I'm not sure if it's possible to put HTML into the template article however (have never tried). That might get you an HTML table with headings at least? We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Where are comments and correspondence held?

2012-11-05 Thread Robert Wysocki
Dnia 2012-11-05, pon o godzinie 17:16 -0500, Jeff Blaine pisze: On 11/5/2012 4:54 PM, Max McGrath wrote: Running RT 4.0.6. Curious where the content of *comments* and/or *correspondence* resides in the database? In the transactions table, as I recall. Actually in the attachments tabel.