I have a custom workflow which uses a custom web interface. When the user
clicks the Submit button, the interface creates a Master ticket, and
then a bunch of sub-tickets, the number of which varies depending what
services they are requesting. The users are complaining that the process
of
still looking for any info on how to make the CKEditor pop with formatted text
(for example on a quoted reply). any help is appreciated, thanks!
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Hello,
Does anyone have a suggestion about how I might go about requiring some set of
custom fields to be filled before a status change can happen? We have a queue
that I have on a custom lifecycle. In order to allow a transition from one
status user testing to resolved, I want to require that
We're long time RT users and are in the process of upgrading from 3.6.3 to
4.0.8 and are following the instructions on
http://www.bestpractical.com/rt/docs/4.0/UPGRADING.mysql.html and
http://www.bestpractical.com/rt/docs/4.0/README.html. I upgraded to 3.7.87,
ran the extra queries and continued
On 11/05/2012 08:56 AM, Mike Kennedy wrote:
Does anyone have a suggestion about how I might go about requiring
some set of custom fields to be filled before a status change can
happen? We have a queue that I have on a custom lifecycle. In order
to allow a transition from one status user
On 11/05/2012 09:24 AM, CB wrote:
We're long time RT users and are in the process of upgrading from 3.6.3 to
4.0.8 and are following the instructions on
http://www.bestpractical.com/rt/docs/4.0/UPGRADING.mysql.html and
http://www.bestpractical.com/rt/docs/4.0/README.html. I upgraded to 3.7.87,
Running RT 4.0.6. Curious where the content of *comments* and/or *
correspondence* resides in the database?
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
We're hiring! http://bestpractical.com/jobs
On 11/5/2012 4:54 PM, Max McGrath wrote:
Running RT 4.0.6. Curious where the content of *comments* and/or
*correspondence* resides in the database?
In the transactions table, as I recall.
We're hiring! http://bestpractical.com/jobs
How about using rtfm and creating an article? I'm not sure if it's possible to
put HTML into the template article however (have never tried).
That might get you an HTML table with headings at least?
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Dnia 2012-11-05, pon o godzinie 17:16 -0500, Jeff Blaine pisze:
On 11/5/2012 4:54 PM, Max McGrath wrote:
Running RT 4.0.6. Curious where the content of *comments* and/or
*correspondence* resides in the database?
In the transactions table, as I recall.
Actually in the attachments tabel.
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