Hi,
I apologize for the abominations I'll probably say :)
I was put in charge of administrating an RT 4 installation (already
installed) and I have no knowledge of Perl.
I configured all that I could using the admin access, but now I also need
to work with SLA using business days only. I have
Hi,
Have you considered RT::Extension::SLA [1]?
[1]
http://search.cpan.org/~tsibley/RT-Extension-SLA-0.07/lib/RT/Extension/SLA.pm
On Mon, Nov 26, 2012 at 4:15 PM, Telmo Cardoso telmo.card...@gmail.com wrote:
Hi,
I apologize for the abominations I'll probably say :)
I was put in charge of
Hi,
I'm running RT 4.0.7 under Apache/mod_fastcgi.
So far I've resorted to a simple killall rt-server.fcgi to restart the
RT processes whenever I change RT_SiteConfig.pm, but there is probably
some risk of killing a process mid-transaction, which I want to avoid.
Is there a way to have
On Mon, Nov 26, 2012 at 8:52 AM, Sebastian Flothow flot...@gip.com wrote:
Is there a way to have rt-server.fcgi terminate gracefully, i.e. such that
any currently running request is completed before exiting?
I'm pretty sure /etc/init.d/apache2 reload will do that.
--
On Mon, Nov 26, 2012 at 7:13 PM, Telmo Cardoso telmo.card...@gmail.com wrote:
I'v seen that also, but remember I'm a newb. So I think installing an
extension and learning to work with it could be more trouble than installing
a small library and using an existent scrips.
Can you send the
On Thu, Nov 22, 2012 at 06:29:34PM +0300, Alex Rhys-Hurn wrote:
Is it even possible to allow a non-privileged user to view only articles in a
specific class?
Unfortunately, Articles are only currently searchable globally, not on
a per-class basis, from SelfService.
This is a restriction of
On 11/23/2012 01:43 AM, vmos wrote:
I tried that thanks, but what's puzzling me is that if I take out the
$self-TargetObj-SetStatus('open'); it still opens the ticket, as if it's
ignoring the user defined action
The User Defined code is only run if the Condition or Action is User
Defined. If
On 11/21/2012 02:01 PM, David Moreau Simard wrote:
Hey there,
Just wanted to confirm that it does seem to be a regression.
https://github.com/bestpractical/rt/commits/3.8-trunk/lib/RT/I18N.pm
https://github.com/bestpractical/rt/commit/ccafbd233e4f50bd8ef1889949e91dc6190f495b
That eval
On 11/21/2012 07:44 AM, testwreq wreq wrote:
Our RT server is r...@sc.sbu.edu mailto:r...@sc.sbu.edu
When our external users send email to RT (r...@sc.sbu.edu
mailto:r...@sc.sbu.edu) - the mail from our exchange server gets
forwarded to r...@rt4.sc.sbu.edu mailto:r...@rt4.sc.sbu.edu - a
On Sep 5, 2012, at 11:00 AM, Kevin Falcone wrote:
I'd suggest looking at what RTIR's IP address parsing routines are
doing.
To revisit this, I was able to get a scrip that would pick up the first
occurrence of an address using a loop, but it would not pick up other
instances of a match.
We have a new installation on ubuntu of RT 4.0.8; Our current RT 3.8.2 is
on CentOS.
Is there a way to extract all open tickets from the current system and
export them into the new system?
Thanks much!
We're hiring! http://bestpractical.com/jobs
On Mon, Nov 26, 2012 at 11:24 PM, Lundberg, Emory
emory-lundb...@uiowa.edu wrote:
On Sep 5, 2012, at 11:00 AM, Kevin Falcone wrote:
I'd suggest looking at what RTIR's IP address parsing routines are doing.
To revisit this, I was able to get a scrip that would pick up the first
occurrence of
Recent user of RT on PostgreSQL backend (a couple of years on MySQL)
and have been struggling to understand something related to DB access
privileges under postgres with RT's setup.
I don't understand how the default ownership/rights after the RT
setup, done using the postgres superuser (DBA),
On 11/26/2012 02:50 PM, Darren Spruell wrote:
I don't understand how the default ownership/rights after the RT
setup, done using the postgres superuser (DBA), allow the RT user to
have read/write access to RT objects.
RT runs the etc/acl.Pg file during install and etc/upgrade/*/acl.Pg
during
Hi,
We have a handful of RT installations on campus, and we'd like to
merge them together, and we'd like to retain ticket history. That
means that we need a way to import tickets from one system to another,
keeping in mind that there may be duplicate ticket numbers involved.
We're OK with ticket
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