Re: [rt-users] Custom Portals or Panes

2013-02-15 Thread Kevin Falcone
On Fri, Feb 15, 2013 at 05:01:02PM +, Raymond Corbett wrote: >Can one create custom Portals such as the ones the Gui provides for > MyTickets and Unowned >Tickets and have them listed in the selection lists where one edits > dashboards? > >General procedure? Or files to look at

Re: [rt-users] Missing Predefined Search Portal

2013-02-15 Thread Kevin Falcone
On Fri, Feb 15, 2013 at 03:21:29PM +, Raymond Corbett wrote: >Suddenly this morning on the RT at a Glance page the My Tickets Portal is > missing. > >In it's place is the text Predefined search My Tickets not found. > >If I select the Edit option in the large Available selecti

[rt-users] Custom Portals or Panes

2013-02-15 Thread Raymond Corbett
Can one create custom Portals such as the ones the Gui provides for MyTickets and Unowned Tickets and have them listed in the selection lists where one edits dashboards? General procedure? Or files to look at to see how these are coded? I would want them editable, having a edit button in

[rt-users] Missing Predefined Search Portal

2013-02-15 Thread Raymond Corbett
We installed RT 4.0.10 and all was working fine Suddenly this morning on the RT at a Glance page the My Tickets Portal is missing. In it's place is the text Predefined search My Tickets not found. If I select the Edit option in the large Available selection list on the far left of the int

Re: [rt-users] RT 3.8.9 Installation

2013-02-15 Thread Kevin Falcone
On Fri, Feb 15, 2013 at 09:42:37AM +, Martin wrote: > > But later when editing my /etc/apache2/sites-available/rt4 > > as below > > FastCgiServer /opt/rt4/sbin/rt-server.fcgi -processes 5 -idle-timeout 300 > > > ### Optional apache logs for RT > # Ensure that your log r

[rt-users] Update DueDate on CF modification

2013-02-15 Thread Alex Young
Hi. I'm using RT 4.0.5. I am trying to update the DueDate field with the contents of a custom field with the datetime content. IT works fine on creation of the ticket if I set the condition to "On Transaction" or "On Create" but it doesn't update the DueDate field if the CF is modified later. Any i

Re: [rt-users] RT 3.8.9 Installation

2013-02-15 Thread Martin
Kevin Falcone bestpractical.com> writes: > > On Thu, Feb 14, 2013 at 08:30:46AM +, Martin wrote: > > I have searched all over for the fix for > > > > Now creating a mysql database rt3 for RT. > > Done. > > Now populating database schema. > > DBD::mysql::st execute failed: You have an error