On Tue, Mar 05, 2013 at 01:10:38PM -1000, Camron W. Fox wrote:
> On 13/02/25 6:04 AM, Kevin Falcone wrote:
> > Are you sure that this perl /opt/perl/bin/perl
> >
> >> [cwfox@admin-new perl]$ /opt/perl/bin/perl -le 'print foreach @INC'
> >> /opt/perl/lib/site_perl/5.16.2/x86_64-linux
> >> /opt/perl
On 13/02/25 6:04 AM, Kevin Falcone wrote:
> Are you sure that this perl /opt/perl/bin/perl
>
>> [cwfox@admin-new perl]$ /opt/perl/bin/perl -le 'print foreach @INC'
>> /opt/perl/lib/site_perl/5.16.2/x86_64-linux
>> /opt/perl/lib/site_perl/5.16.2
>> /opt/perl/lib/5.16.2/x86_64-linux
>> /opt/perl/lib
Excellent, I knew it would be simple.
Thanks again for the advice,
-LachieC
On 06/03/13 06:27, Kevin Falcone wrote:
On Tue, Mar 05, 2013 at 09:42:15AM +0100, Emmanuel Lacour wrote:
On Tue, Mar 05, 2013 at 10:49:16AM +1100, LachieC - Vanbar wrote:
On top of that I like to set the "Notify me o
On 13/03/04 6:23 AM, Kevin Falcone wrote:
> On Sun, Mar 03, 2013 at 08:35:48AM -1000, Camron W. Fox wrote:
>> After migrating from RT3.6.6 to RT4.0.10, the
>> RT::Extension::CommandByMail plugin now fails. It installed with no
>> errors and we made sure the MailPlugins were set:
>>
>> @MailPlu
On Tue, Mar 05, 2013 at 09:24:38PM +, Chris Manly wrote:
>When we create a new article class, none of the configuration options
> appear on the right hand
>side of /Admin/Articles/Classes/Modify.html. So, we can't make the new
> class apply to a
>queue. However, for the class tha
Hi all,
Okay I'm stumped. I'm setting up a new install of RT4. My "proof of concept"
install on a dev box was 4.0.6, but 4.0.10 was out by the time I got to setting
up the "production" install, so that one is 4.0.10. The database for the
4.0.10 production system was seeded with a dump from t
On 3/1/2013 12:50 PM, Bunker, Robert wrote:
> An example would be a user who is communicating on a case CCing their
> co-worker on an update. I would prefer to have this person added to the case
> and remain on the case.
>
> I would also prefer to have any new people addressed as a "To" added to
On 03/05/2013 09:19 AM, Emmanuel Lacour wrote:
> On Tue, Mar 05, 2013 at 06:13:34PM +0100, Joerg Dorchain wrote:
>> Hello,
>>
>> my problems has been solve by studying some source code.
>>
>> The approval process could benefit from an example with explanations ;-)
>>
>
> did you read this:
>
> -
On Tue, Mar 05, 2013 at 09:42:15AM +0100, Emmanuel Lacour wrote:
> On Tue, Mar 05, 2013 at 10:49:16AM +1100, LachieC - Vanbar wrote:
> > On top of that I like to set the "Notify me of unread messages" to Yes.
>
> just set this in RT_SiteConfig.pm.
>
> Set($ShowUnreadMessageNotifications, 1);
To
On Tue, Mar 05, 2013 at 04:35:40PM +, Raymond Corbett wrote:
>The Drop Down Selection menu beside the New ticket In widget button
> doesn't maintain the
>selection.
>
>For example let's say there are 6 queues there, queue_1, queue_2 ,
> queue_3 etc.
>
>The user selects que
One possible adjustment is to try to make it obvious into which queue the new
ticket will be placed. We change the page title so that it is "Create a
ticket in the QName Queue". Even though the drop down snaps back to the
default, the user will see "QName Queue" in about 4 places (including
This is a notification of a security vulnerability, not of RT, but of
perl itself. That vulnerability, CVE-2013-1667, affects all production
versions of perl from 5.8.2 to 5.16.x.
From perl5-porters:
In order to prevent an algorithmic complexity attack against its
hashing mechanism, perl
On Tue, Mar 05, 2013 at 06:13:34PM +0100, Joerg Dorchain wrote:
> Hello,
>
> my problems has been solve by studying some source code.
>
> The approval process could benefit from an example with explanations ;-)
>
did you read this:
- docs/customizing/approvals.pod
- http://requesttracker.wiki
Hello,
my problems has been solve by studying some source code.
The approval process could benefit from an example with explanations ;-)
Bye,
Joerg
On 28.02.2013 12:38, joerg.dorch...@catella.lu wrote:
> Hello,
>
> we're running request tracker 4.0.7-4~bpo60 on debian stable. I have
> setup a
I currently have a RT/RTIR install 3.88 running with the RT External Auth
plug in for AD/LDAP authentication. With that there is script we use to
log in and prepopulate many of the fields of a new ticket.
However, when I invoke this same script from a different location, with the
same informatio
Hi Kevin!
On 03/04/2013 05:29 PM, Kevin Falcone wrote:
This implies that the links being built don't look like this:
/Download/CustomFieldValue/id/string they look like something else.
Figure out what kinds of links are being generated, check that your
ObjectCustomFieldValues table has been upg
We are using RT 4.0.10
I wander if anyone else gets this behavior. which confuses some of our
users...
The Drop Down Selection menu beside the New ticket In widget button doesn't
maintain the selection.
For example let's say there are 6 queues there, queue_1, queue_2 , queue_3 et
Tony,
We had a supplier that used a remedy system for ticketing and we got our
RT and their remedy to interact with both maintaining the ticket numbers
of both systems.
Unfortunately I can 't help you of what was done in remedy , but certainly
their system maintained the [#RT ticket number
You can just remove plugin. The plugin creates records in attributes table.
It's ok to leave them or delete.
Ruslan from phone.
04.03.2013 22:31 пользователь "Komarinski, Mark F." <
mark_komarin...@hms.harvard.edu> написал:
> We have enough confusion in our RT user list that I'd like to install
>
On 4 March 2013 19:18, Kevin Falcone wrote:
> They need SeeQueue - otherwise that loop you see will be empty because
> the user can't actually see any queues in order to check CreateTicket
> on them.
Thanks Kevin - I hadn't realised that. That gives me a little thinking
to do on how to manage it.
On Tue, Mar 05, 2013 at 10:49:16AM +1100, LachieC - Vanbar wrote:
> Good day,
>
> I've recently deployed RT 4.0.4 in the small business I work for, it
> is proving highly useful and productive. I've started out by
> creating a small group of test users to trial the system while we
> get it off the
On Mon, Mar 04, 2013 at 11:14:28PM +, Tony Arnold wrote:
> Is there a plugin or has anyone done any work on integrating RT with
> BMC Remedy?
>
I don't think so.
> Our investigations get sent to e-mail addresses that automatically
> create tickets in Remedy. We get an automatic reply acknow
On Mon, Mar 04, 2013 at 07:58:00PM +0200, Alexander Kucheryuk wrote:
> My linux knowledge is very limited. Which MTA would you advise to
> use ? (Eg. easier to confgiure and maintain, wider support such as
> examples, etc). My distro is CentOS 6.3 64bit.
>
postfix
--
Easter-eggs
23 matches
Mail list logo
