[rt-users] Spreadsheet configuration

2013-03-07 Thread Явор Маринов
Hello RT list, My question may sound silly, but I really need your advice, because coding is not my best side. I have a request from our managers - once they open a queue, there is a link on the right corner Spreadsheet, and it's exporting the queue's information into file. I need to link the

Re: [rt-users] commandsbymail via first email submission

2013-03-07 Thread Drew
I believe what you are seeing is working as designed as the ticket must already be created in order to manipulate via commandsbymail extension. -Drew On Wed, Mar 6, 2013 at 1:47 PM, Edsall, William (WJ) wjeds...@dow.com wrote: Hello, Commandsbymail is working for us, but it does not work on

[rt-users] Charts not available

2013-03-07 Thread Raymond Corbett
When attempting to use charts, I get the message Graphical Charts are not Available. Are there additional plug ins or anything needed to use the Chart feature. RT 4.0.10 [ARC]http://www.arcproductions.com/ Ray Corbett Technology Projects Manager p: 416.682.5200 x5232 | f: 416.682.5209

Re: [rt-users] Spreadsheet configuration

2013-03-07 Thread Kevin Falcone
On Thu, Mar 07, 2013 at 10:32:59AM +0200, Явор Маринов wrote: My question may sound silly, but I really need your advice, because coding is not my best side. I have a request from our managers - once they open a queue, there is a link on the right corner Spreadsheet, and it's exporting the

Re: [rt-users] commandsbymail via first email submission

2013-03-07 Thread Kevin Falcone
On Thu, Mar 07, 2013 at 09:24:29AM -0600, Drew wrote: I believe what you are seeing is working as designed as the ticket must already be created in order to manipulate via commandsbymail extension. What do you base that on? On Wed, Mar 6, 2013 at 1:47 PM, Edsall, William (WJ)

Re: [rt-users] Charts not available

2013-03-07 Thread Kevin Falcone
On Thu, Mar 07, 2013 at 03:28:21PM +, Raymond Corbett wrote: When attempting to use charts, I get the message Graphical Charts are not Available. Are there additional plug ins or anything needed to use the Chart feature. I don't think you have GD installed. You can grab your

[rt-users] Login 404 after upgrade

2013-03-07 Thread Rory
Hi All, I'm having an issue with with rt4.0.10 after an upgrade from rt4.0.5. The upgrade seemed to go very smoothly with no errors and finished quickly. I restarted Apache and browsed to the login page. My user authenticated as expected (via ldap) but I got 404 page not found error. This line

Re: [rt-users] Login 404 after upgrade

2013-03-07 Thread Kevin Falcone
On Thu, Mar 07, 2013 at 04:33:40PM +, Rory wrote: Hi All, I'm having an issue with with rt4.0.10 after an upgrade from rt4.0.5. The upgrade seemed to go very smoothly with no errors and finished quickly. I restarted Apache and browsed to the login page. My user

Re: [rt-users] Login 404 after upgrade

2013-03-07 Thread Rory
Thanks Kevin. I've updated to version 0.13 from CPAN but when I restarted apache I got the same error. Am I missing something? Is there a way I can check that RT is using the correct version? Rory On 7 March 2013 16:46, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Mar 07, 2013 at

Re: [rt-users] Login 404 after upgrade

2013-03-07 Thread Kevin Falcone
On Thu, Mar 07, 2013 at 05:28:51PM +, Rory wrote: I've updated to version 0.13 from CPAN but when I restarted apache I got the same error. Am I missing something? Have you cleared your mason cache? You should be clearing that any time you upgrade RT or an extension. Is there a

[rt-users] CF date fields not searchable by date

2013-03-07 Thread jesse west
I have a Custom Field of type “Select date” called Incident_Date containing a date. Incident_Date: Wed Jul 03 2013 If I do a search using that field and a date nothing is returned Query: Queue = 'AIP-StudentServices' AND CF.{Incident_Date} = '2013-03-07' Any suggestions? RT

Re: [rt-users] Login 404 after upgrade

2013-03-07 Thread Joop
Kevin Falcone wrote: On Thu, Mar 07, 2013 at 05:28:51PM +, Rory wrote: I've updated to version 0.13 from CPAN but when I restarted apache I got the same error. Am I missing something? Have you cleared your mason cache? You should be clearing that any time you upgrade RT or

[rt-users] Using Configuration - Theme

2013-03-07 Thread Raymond Corbett
To work well with our browser, I made a change to the following css file: Rt4/share/html/NoAuth/css/aileron/nav.css I commented the width statement out as shown in the code snippit below. Line 154 actually . #topactions button, #topactions select, #topactions input{ padding-top: 0em;

Re: [rt-users] Using Configuration - Theme

2013-03-07 Thread Maciej Dobrzanski
Raymond, 2. Can I make a copy of the file and put it in some other directory (with the changes) that will not be affected when updating and such. Perhaps    Rt4/local/html/NoAuth/css/aileron/nav.css In ToolsConfigurationToolsThemes you may try: #topactions button, #topactions select,

[rt-users] Enabling/disabling global scrips by queue?

2013-03-07 Thread Riggle, Kevin
Hi folks, I would like to disable some of the installed-by-default global Scrips and re-enable them on a per-Queue basis. Trolling the mailing list archives I see https://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips which was current as of 3.8 but doesn't look to have been updated to

Re: [rt-users] Using Configuration - Theme

2013-03-07 Thread Kevin Falcone
On Fri, Mar 08, 2013 at 12:16:48AM +0100, Maciej Dobrzanski wrote: For larger customizations or if you wish to use version control, you may use a callback instead. To do this, create RT4/local/html/Callbacks/MyCallbacks/NoAuth/css/aileron/main.css/End with just one line: @import