Hi,
Just wanted to say, the two day training in Amsterdam by Kevin Falcone was
great!
We've learned a great deal about RT, and had plenty of omg, is that
possible!!.
Quote of the two days would have to be there's a branch for that.
For anyone interested in a RT training, I would definitely
2013/3/24 Tim Dunphy bluethu...@gmail.com
Hello,
Our RT server is growing. Now other departments are starting to get
curious about our ticketing system and wanting to use it. One common
element of all the RT 'at a glance' pages is the '10 newest unowned
tickets' which does not distinguish
I am getting the following error for a user tim.gra...@example.com who
is trying to
create a ticket in the help queue. 'Everyone' already has the right
to 'CreateTicket'
for years. It is being triggered by the RT::Authen::ExternalAuth once
in a while.
[Fri Mar 22 21:58:42 2013] [error]: RT
Top Panel - Tickets - New Search.
Fill what you need then click on Add These terms and search, the new page
will have a link named Chart(left-top), on chart page at right-bottom you
should see options to save that chart you created.
That saved chart will show when you edit Dashboard with
You can create a saved search which shows all tickets create within
say the last 7 days then create a dashboard to email the report to
whomever you'd like.
Search Criteria:
Queue = 'your_queue'
AND Create '7 days ago'
--
Later,
Darin
On Mon, Mar 25, 2013 at 4:26 PM, Christine Spang
Good afternoon,
I know I have emailed in several times about this. I was going to use the
__Approvals queue for this but I just couldn't get my mind wrapped around
using the template to script ticket creations based on criteria. So I am
currently creating a perl module that will create a series
Darin, Diaulas--
Thanks for the tips! That's really helpful to me.
Christine
On 03/25/2013 04:38 PM, Darin Perusich wrote:
You can create a saved search which shows all tickets create within
say the last 7 days then create a dashboard to email the report to
whomever you'd like.
Search
Stubborn I guess but I just keep refusing to give up.
Bart offered this solution to me:
Basically, get his callback which adds the CF's to the ticket update page and
add it to your callback which will get loaded for the quick create box.
The only thing I don't know is the name of the callback,
