Re: [rt-users] Issue with creating linked tickets automatically

You have Type: approval as one of your lines. Do you intend to create approval tickets? (Approval tickets are used in the RT approvals process: http://bestpractical.com/rt/docs/latest/customizing/approvals.html) If you just want regular tickets, try removing that line. On 4/21/13 1:30 PM, Joe

[rt-users] make initialize database fails

I'm trying to build an RT system with a database server.. Here's is what I get when I run make initialize database: Working with: Type: mysql Host: rttest3 Name: rt4 User: rt_user DBA:root Now creating a mysql database rt4 for RT. Done. Now populating database schema.

[rt-users] automatically transition between status

Hi all, I am a beginner of rt and I am facing a requirement about the transition between status automatically. say, if the ticket's status come to status A, an action should be triggered automatically and the status will be transfered to status B. how to do this in rt? Thank you for any comment