All,
While trying to debug a custom action scrip module I developed, I made a change
to the ScripAction array and re-ran rt-setup-database which inserted another
record into the DB for the same module, with the same name.
Obviously now there are two entries with the same name for the action
On Mon, Jun 03, 2013 at 02:31:03PM +0200, Daniel Schwager wrote:
we added a new state to our rt3.8.17 called wcr
(Waiting for Customer Response to a question in the ticket).
Normally, if we reply to a customer ticket,
we change the state from open to wcr while replying (Update.html).
Is
On Mon, Jun 03, 2013 at 11:11:40AM -0400, john boris wrote:
I had to change the email address on my rt3 (3.6.6) instance for the owner
and also for my
login. Now I am getting emails that says a ticket can't be created.
1. I changed the OwnerEmail setting to my new email in
On Sat, Jun 01, 2013 at 03:16:12PM +0200, Ryszard Łach wrote:
with notice, that increment of TimeWorked should be skipped if created
by RT_System user. However, in my RT (4.0.10) this transaction has been
created by the user performing merge, not by RT_System.
Is this a new approach in 4.0,
On Mon, Jun 03, 2013 at 03:41:32PM +, Don Smitheimer wrote:
While trying to debug a custom action scrip module I developed, I made a
change to the
ScripAction array and re-ran rt-setup-database which inserted another
record into the DB for
the same module, with the same name.
On 06/03/13 18:58, Kevin Falcone wrote:
TimeWorked and Merges is a bit of a mess, but has been cleaned up a
tiny bit in alter 4.0s and definitely on master (what will be 4.2).
It'd be a lot easier to get a sense of what you're seeing if you
showed us the transactions you're looking at. -kevin
What protocol are you using?
We use imap via TLS and we see this all the time in our logs, but it's actually
working fine (first Exchange 2007, now 2010). I think it has unsupported auth
mechanisms in its list, so we see these as it tries them, then fails to the
next one.
Fetchmail has a
I'm running RT 4.0.10.
I tried installing rt-extension-cloneticket-withdata. It looks like that hasn't
been updated in a while - not since rt 4 anyways.
When I try cloning a ticket, I get:
RT: Not an ARRAY reference at
