Re: [rt-users] Problem configuring RT Timezone

I had the same problem, RT 3.8.11. The problem is in rt/lib/RT/Date.pm, function Localtime (line 971 for me) The call to localtime ( @local = localtime($unix); ) just doesn't work, always returning effectively same as gmtime. All the parameters are correct. I instead wrote a function using

[rt-users] - Problem with Autologoff

Hello everyone :) I am new in RT. We have a server with ubuntu 11.04 and RT 3.8, I need to logout people who have ideal sessions... So I was reading about it and found out that I should put $AutoLogoff and set it, on the test server, I did this: *Set($AutoLogoff, 1);* Now it doesn't work, I mean

Re: [rt-users] - Problem with Autologoff

Hello Again :) I just found out something, this actually works, *BUT*: If after one minute, I click on the *home* link, it says that I should login again, and it's good, it means RT has closed my session If after one minute I click on *ANY OTHE*R link than home, it resumes working... after this,

Re: [rt-users] How do you check the value of a Transaction CustomField

ah ok so that method wont work what method can be used for Transaction CFs? -- View this message in context: http://requesttracker.8502.n7.nabble.com/How-do-you-check-the-value-of-a-Transaction-CustomField-tp54509p54558.html Sent from the Request Tracker - User mailing list archive at

Re: [rt-users] Linking a Transaction CF value to a Ticket CF value

The if ( $type eq 'Create' ) { elsif ( $type eq 'CustomField' ) { section dont work correctly as there not returning the corect values out regardless if Alert_Support_T is set to 'Alert' or 'null' The 'Create' section always returns 1 and continualy sends emails and the 'custonfield' section

[rt-users] TicketSQL for searching by attrubutes

Hi, Is there any way of searching tickets with TicketSQL by a named attribute? I would like to implement a solution for marking tickets with user-defined flags, but i don't want to use CustomFields. Regards, -- Robert Wysocki administrator systemów linuksowych, dba Grupa Unity | ul.

[rt-users] Using fastCGI or not??

Hi. We already don't use fastCGI, I want to know will the response time of RT through web increases if we use it? I'd appreciate if you can send me a document that can explain about it, I have been looking for it, and I don't find any answer :) Regards

Re: [rt-users] TicketSQL for searching by attrubutes

HasAttribute = 'Name' HasNoAttribute = 'Name' However, content search is not implemented. It's possible to implement content search, but only for plain text attributes. On Thu, Jul 4, 2013 at 1:50 PM, Robert Wysocki robert.wyso...@unity.plwrote: Hi, Is there any way of searching tickets

Re: [rt-users] Comment notification e-mails dropping characters

Would the regular upgrade path from 4.0.12 -- 4.0.13 resolve the issues, leave the data where it is and update RT around it? 4.0.12 was a fresh empty install and then the data imported as the documents say to do. (just importing the mysql essentially, with some scripting to adjust it from

[rt-users] (RT::Authen::ExternalAuth) email exists problem authenticating trough AD

Hello I'm using version 4.0.13 of RT. I'm trying to authenticate via an AD. As you can see in the log output I successfully find the user BUT I have an error Couldn't create user myuser which I don't understand because YES user exists but I just want to authenticate not recreate a user. Any

[rt-users] Adding Customfields to QuickCreate Portlet

Hi I am now trying to add a global ticket CF to the homepage QuickCreate Portlet i have have followed the wiki (below) and my custom field will not appear when i view the QuickTicket Poerlet (http://requesttracker.wikia.com/wiki/QuickTicket#Add_custom_fields_to_portlet) below are why current

Re: [rt-users] Setting owner when creating ticket

Thank you Kevin, I will do my research and report back. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Setting-owner-when-creating-ticket-tp54517p54566.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] Adding Customfields to QuickCreate Portlet

Sorry the reply ate my code but here is the problem part Alert_Support: -- View this message in context: http://requesttracker.8502.n7.nabble.com/Adding-Customfields-to-QuickCreate-Portlet-tp54565p54567.html Sent from the Request Tracker - User mailing list archive at

Re: [rt-users] TicketSQL for searching by attrubutes

Dnia 2013-07-04, czw o godzinie 17:40 +0400, Ruslan Zakirov pisze: HasAttribute = 'Name' HasNoAttribute = 'Name' However, content search is not implemented. It's possible to implement content search, but only for plain text attributes. Thanks Rus, I'll look into that. Regards, --

Re: [rt-users] Comment notification e-mails dropping characters

Samuel Jones wrote: Would the regular upgrade path from 4.0.12 -- 4.0.13 resolve the issues, leave the data where it is and update RT around it? 4.0.12 was a fresh empty install and then the data imported as the documents say to do. (just importing the mysql essentially, with some scripting

[rt-users] rt-client ruby gem update

I have shamelessly and unapologetically stolen Robert Vinson's excellent work on his fork, for the most part. I did refactor slightly to maintain compatibility with the previous API, but otherwise it's identical and pushed as rt-client 0.6.0. It is working for me on ruby 1.9.3p374 on Windows

Re: [rt-users] rt-client ruby gem update

Tom, Thanks for the updated rt-client, i will be testing this in the next few weeks. Thanks, Eli On Jul 4, 2013, at 7:05 PM, Tom Lahti tla...@dmsolutions.com wrote: I have shamelessly and unapologetically stolen Robert Vinson's excellent work on his fork, for the most part. I did

Re: [rt-users] Adding Customfields to QuickCreate Portlet

Dnia 2013-07-04, czw o godzinie 09:21 -0700, scott.dalzell pisze: Hi I am now trying to add a global ticket CF to the homepage QuickCreate Portlet i have have followed the wiki (below) and my custom field will not appear when i view the QuickTicket Poerlet