Re: [rt-users] asset tracker config

2013-07-17 Thread Brumm, Torsten / Kuehne + Nagel / Ham GI-ID
Asset Types are mainly the same like Queues inside RT, you can/must give propper Rights also to Asset Types that users can work. Torsten -Ursprüngliche Nachricht- Von: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von SSzretter

Re: [rt-users] RT4 - Email Errors generated even when sent 'successfully'

2013-07-17 Thread scott.dalzell
i have now resolved my issue i have been running some tests on the msmtp_Wrapper file and found that the error disapeared if i reduced the file down to one email address (see below) # *msmtp_Wrapper - stripped down to 1 email address*

Re: [rt-users] What do first, last and all mean in --transaction on rt-crontool?

2013-07-17 Thread Jim Brandt
It might be worth elaborating on this a little more in the documentation and/or book. Feel free to use any of the above. We have a draft that touches on the transactions at the end: https://github.com/bestpractical/rt/blob/4.0/add-rt-crontool-docs/docs/automating_rt.pod It's not

[rt-users] SLA extension with prior Scrip setting SLA CF

2013-07-17 Thread Mark D. Nagel
We ran into a problem that I think may be solvable with use of TransactionBatch, but may require changes to the SLA extension. Or perhaps not. Thus this question, which is We are using the ExtractCustomFieldValues extension to indicate to RT the initial setting of some fields, including

Re: [rt-users] SLA extension with prior Scrip setting SLA CF

2013-07-17 Thread Thomas Sibley
On 07/17/2013 12:10 PM, Mark D. Nagel wrote: We ran into a problem that I think may be solvable with use of TransactionBatch, but may require changes to the SLA extension. Or perhaps not. Thus this question, which is We are using the ExtractCustomFieldValues extension to indicate to