Hi,
Yes the user is found and data retrieved correctly (i.e address, zip, etc.
) .
Any other idea ?
On Tue, Jul 23, 2013 at 11:19 AM, Maximilien Drouet mdro...@randco.frwrote:
Hi,
Let me try, i never used ldapsearch before so i need to check the syntax.
On Tue, Jul 23, 2013 at
I am having a strange performance problem viewing tickets in a recent
installation of RT v4.0.13 on RHEL6.4. DB is Postgres 9.2.
I think the problem is related to SearchBuilder.
I have only about 20 tickets in the db, and when viewing a ticket, it can
take up to 10+ secs to display the ticket.
Craig,
On the wiki there was a reference to an rt-remind script at
http://www.cs.kent.ac.uk/people/staff/tdb/rt3/rt-remind, which we downloaded
and modified for our purposes. We have several cron jobs which use it to
nag/notify owners, requestors, and managers (hourly, daily, or weekly,
This draft documentation describes how to send notifications without
logging a comment or reply:
https://github.com/bestpractical/rt/blob/4.0/add-rt-crontool-docs/docs/automating_rt.pod
On 7/29/13 8:51 AM, Jim Berry wrote:
Craig,
On the wiki there was a reference to an rt-remind script at
Any other idea ?
Yes. As Kevin indicated, I would start with your 'attr_match_list'. On
your testing/development RT instance, try running it with just:
'attr_match_list' = [ 'Name' ],
and see if the user can log in. Tell us what happens.
Also, judging from the Couldn't create user myuser :
On Mon, Jul 29, 2013 at 04:46:25PM +0800, Richard Colley wrote:
I am having a strange performance problem viewing tickets in a recent
installation of RT v4.0.13 on RHEL6.4. DB is Postgres 9.2.
Which version of DBD::Pg are you using? There were problems with
column_info on older versions of
On 29 July 2013 23:29, Kevin Falcone falc...@bestpractical.com wrote:
On Mon, Jul 29, 2013 at 04:46:25PM +0800, Richard Colley wrote:
I am having a strange performance problem viewing tickets in a recent
installation of RT v4.0.13 on RHEL6.4. DB is Postgres 9.2.
Which version of DBD::Pg
Hello
I am using Version 4.0.13.
I would like to call a script when someone logs into the application. Is this
possible?
What action or condition would I use?
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
On Sun, Jul 28, 2013 at 10:55 PM, Asif Iqbal vad...@gmail.com wrote:
Hi All,
I were able to test migrate RT 3.8.2 + mysql 5.0.75 on Solaris 10 sparc
T100
to RT 4.0.15 + mysql 5.0.77.
All looks OK.
What is the step to upgrade mysql to latest recommended by RT?
If I upgrade to 5.1 do I
We have two instances of RT. One is RTIR and the other is a very
large-scale RT. Tickets created in RTIR's Blocks queue cause an email to
be sent to an ABUSE-BLOCKS queue in RT. This all works fine. If someone
replies to the RT ticket the subject gets updated in RTIR to include the
ticket # so
This release fixes an important regression in the Shredder tool included
in 4.0.14 and 4.0.15. Attempting to run the Shredder tool from the
command line would fail with a compile-time error.
http://download.bestpractical.com/pub/rt/release/rt-4.0.16.tar.gz
Nevermind this. It was working with the changes I made but the admin of
the other RT had to make some changes so the email would come back. It was
being generated but wasn't getting to us. Not RT related though.
On 29 July 2013 12:23, Landon landonstew...@gmail.com wrote:
We have two
Thanks Kevin,
I'm going through that right now. I must admit I'm a little confused by
the whole LifeCycle thing. I'm going through
http://bestpractical.com/docs/rt/4.0/customizing/lifecycles.html now to
see if I can swing this.
In the meanwhile I am finding that after running *make
Hi all,
I had an interesting issue crop up recently. One of my users commented on
a ticket but Cc'd the requestor. The requestor didn't have
CommentOnTicket privileges, so when they responded, RT silently dropped
the mail. The only reason we noticed was because the requestor had also
Cc'd
I guess I should add that although I cannot log into RT through the WEB
I can confirm that both root and rtuser can access mysql locally via the
command line. I guess however that although the users that RT runs as
can access MySQL that does not mean that the users defined in there are
On 07/29/2013 08:51 PM, Jim Berry wrote:
Craig,
On the wiki there was a reference to an rt-remind script at
http://www.cs.kent.ac.uk/people/staff/tdb/rt3/rt-remind, which we
downloaded and modified for our purposes. We have several cron jobs
which use it to nag/notify owners, requestors,
Mark Regensberg markr at yaxs.net writes:
Hi List
We are running 3.8.8 on Debian/mod_perl/Perl v5.10
Our RT instance has been working for some time - we now have a queue where
HTML/rich text emails (outbound)
are preferred for a variety of reasons.
When an HTML /reply/ to
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