Greetings!
Our third training for 2013 will be held in New York, NY on October 8th and
9th. As we like to keep class sizes relatively intimate, register soon or we
may not be able to guarantee you a seat. If you can't make it to this training
session, feel free to drop us a line to suggest
I have setup RT 4.0.17 on Centos 6.4 with RT::External:Auth for our ldap along
with RT-mailgate and the corresponding email command stuff. All that is
working, as best I can tell. We are currently testing only a single queue so we
can just have one single email address users can send to and
1. How do you setup the manager account? Basically one that can delegate
tickets to others, but still have it to where we can take ownership without
their intervention if needed.
Try configuring a global group called Staff (or something similar) and then
assigning it global rights. This would
