Re: [rt-users] errors in upgrade to rt-4.2

2013-09-14 Thread Ruslan Zakirov
On Sat, Sep 14, 2013 at 6:16 AM, Xin, Qiao q...@cio.sc.gov wrote: Hi, Sorry I could not figure out how to reply to existing message, if this creats a new ticket. If say I have RT 3 and RTIR 2.6 running currently. Since RTIR 2.6 works with RT3 and RTIR 3.0 only works with RT 4. How can I

Re: [rt-users] Using RT::Template with MIMEObj to create a new ticket using -Create()

2013-09-14 Thread Ruslan Zakirov
On Fri, Sep 13, 2013 at 9:16 PM, Landon Stewart lstew...@iweb.com wrote: This was originally posted to the RTIR list but I'm x-posting it here because it's not specific to RTIR and I'm still having difficulties. I've been unable to figure out how to call an action module from another action

Re: [rt-users] errors in upgrade to rt-4.2

2013-09-14 Thread Xin, Qiao
Thank both of you very much for the reply. According to the reply from Kevin: I'm confused how you're running 4.0.5 with RTIR 2.6.1, since that version isn't compatible with RT 4 (RTIR 3.0.0 is the compatible version). After I upgrade RT to 4.0.x but before I upgrade RTIR, I will end up with

Re: [rt-users] errors in upgrade to rt-4.2

2013-09-14 Thread Ruslan Zakirov
On Sat, Sep 14, 2013 at 5:28 PM, Xin, Qiao q...@cio.sc.gov wrote: Thank both of you very much for the reply. According to the reply from Kevin: I'm confused how you're running 4.0.5 with RTIR 2.6.1, since that version isn't compatible with RT 4 (RTIR 3.0.0 is the compatible version).

Re: [rt-users] Using RT::Template with MIMEObj to create a new ticket using -Create()

2013-09-14 Thread Landon Stewart
On 14 September 2013 00:19, Ruslan Zakirov r...@bestpractical.com wrote: You should go other way around. After calling $template-Parse you call $template-MIMEObj and get MIME::Entity representing result of the template. You then can update this entity with attachments, more headers and so on.

Re: [rt-users] Using RT::Template with MIMEObj to create a new ticket using -Create()

2013-09-14 Thread Ruslan Zakirov
On Sat, Sep 14, 2013 at 11:58 PM, Landon Stewart lstew...@iweb.com wrote: On 14 September 2013 00:19, Ruslan Zakirov r...@bestpractical.com wrote: You should go other way around. After calling $template-Parse you call $template-MIMEObj and get MIME::Entity representing result of the