[rt-users] template in new tickets creation

2013-09-16 Thread Zawada Łukasz
Hello I've rt 3.8.8. My problem is that i can't create ticket with my own template. On one queue i set template (create_ticet_from_template). Template of course have a body. And script: - condiion: on create - action: create tickets - templete: create_ticket_from_template - stage:

Re: [rt-users] errors in upgrade to rt-4.2

2013-09-16 Thread Giles Coochey
On 14/09/2013 19:09, Ruslan Zakirov wrote: On Sat, Sep 14, 2013 at 5:28 PM, Xin, Qiao q...@cio.sc.gov mailto:q...@cio.sc.gov wrote: Thank both of you very much for the reply. According to the reply from Kevin: I'm confused how you're running 4.0.5 with RTIR 2.6.1, since that

Re: [rt-users] template in new tickets creation

2013-09-16 Thread Kevin Falcone
On Mon, Sep 16, 2013 at 09:57:03AM +, Zawada Łukasz wrote: I've rt 3.8.8. My problem is that i can't create ticket with my own template. On one queue i set template (create_ticet_from_template). Template of course have a body. And script: - condiion: on create

Re: [rt-users] Using RT::Template with MIMEObj to create a new ticket using -Create()

2013-09-16 Thread Landon Stewart
On 14 September 2013 13:19, Ruslan Zakirov r...@bestpractical.com wrote: I don't understand your problem here. You have an incident and want to create an investigation with a scrip using a template. Templates are used here so you don't have to change code every time you to change a word or