Hello
I've rt 3.8.8.
My problem is that i can't create ticket with my own template.
On one queue i set template (create_ticet_from_template). Template of course
have a body.
And script:
- condiion: on create
- action: create tickets
- templete: create_ticket_from_template
- stage:
On 14/09/2013 19:09, Ruslan Zakirov wrote:
On Sat, Sep 14, 2013 at 5:28 PM, Xin, Qiao q...@cio.sc.gov
mailto:q...@cio.sc.gov wrote:
Thank both of you very much for the reply.
According to the reply from Kevin: I'm confused how you're
running 4.0.5 with RTIR 2.6.1, since that
On Mon, Sep 16, 2013 at 09:57:03AM +, Zawada Łukasz wrote:
I've rt 3.8.8.
My problem is that i can't create ticket with my own template.
On one queue i set template (create_ticet_from_template). Template of
course have a body.
And script:
- condiion: on create
On 14 September 2013 13:19, Ruslan Zakirov r...@bestpractical.com wrote:
I don't understand your problem here. You have an incident and want to
create an investigation with a scrip using a template. Templates are used
here so you don't have to change code every time you to change a word or