Re: [rt-users] Virtualizing RT To Hyper-V

2013-10-01 Thread Mike Coakley
Hi Alberto, We use RT on Hyper-V. We built a new VM instance and performed a data migration for our physical implementation. We did this because our flavor and version of Linux was not supported well on Hyper-V. The newer kernels are pretty good and I saw very good performance. Basically make s

Re: [rt-users] Upgraded from 3.6.5 to 4.0.17, and mailgate has lost its way

2013-10-01 Thread Beachey, Kendric
Someone asked about my RT_SiteConfig, so here it is. (with passwords **ed out) -- Kendric -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Beachey, Kendric Sent: Tuesday, October 01, 2013 11:04 AM To: r

Re: [rt-users] Need help with the plugin RT::Extension::SLA

2013-10-01 Thread Ruslan Zakirov
On Tue, Oct 1, 2013 at 7:14 PM, Alexandre LEPREVOST wrote: > Ok Ruslan, > > We are going to create group/user with no admin right and we'll try it > again. I hope It will be better. > It's not about rights, it's not about groups. It's about requestors! Open "Create a new ticket" and find "Request

[rt-users] Virtualizing RT To Hyper-V

2013-10-01 Thread Alberto Vazquez
All, I have a physical server running RT, and I want to virtualize it to Hyper-V. Can some provide some guidance on what will the best process to follow? Or, are there any potential issues? Thanks, AVazquez -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training

Re: [rt-users] Upgraded from 3.6.5 to 4.0.17, and mailgate has lost its way

2013-10-01 Thread Beachey, Kendric
More investigation...it looks like maybe what's wrong here is that the REST interface is not set up correctly somehow. 1) https://rt.abc.com/rt/ => our RT instance 2) rt.abc.com itself hitting http://localhost/rt//REST/1.0/NoAuth/mail-gateway (that is, piping email into the rt-mailgate command

Re: [rt-users] Need help with the plugin RT::Extension::SLA

2013-10-01 Thread Alexandre LEPREVOST
Ok Ruslan, We are going to create group/user with no admin right and we'll try it again. I hope It will be better. You were very helpful. If we find something else, we'll contact you. Many thank you for your help Ruslan ! Kind regards / Cordialement *Alexandre Leprevost* Project Engineer / Del

Re: [rt-users] Hiding "Input must match"

2013-10-01 Thread carma01
Hi Ruslan, how do you put the comment at the beginnig of the regex? What is the form? Thanks -- View this message in context: http://requesttracker.8502.n7.nabble.com/Hiding-Input-must-match-tp51975p55374.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Tra

Re: [rt-users] Need help with the plugin RT::Extension::SLA

2013-10-01 Thread Ruslan Zakirov
On Tue, Oct 1, 2013 at 6:29 PM, Abdallah TABI wrote: > I've just created a new ticket at 4:24 PM on Tue with the user admin, and > in the field Due: I got Wed 10:24 AM which is the Resolve time not the > Response time of 15 min setted. > > So, for us at the start the Due time is not what is expec

[rt-users] Download box on the RT front page

2013-10-01 Thread Esdras Neto
Hi guys, I'm new here and I really would love to know if someone has ever implemented a Box like the one "MyReminders" but with "MyDownloads" to enable the user to download files from his account. Can someone point me on the right direction please? Thank you very much! Esdras -- http://www.bor

Re: [rt-users] make fixdeps error

2013-10-01 Thread forrestt
I know it's been a month since you posted this, but I was having the same issue on a CentOS 6 system and thought I'd help in case you or someone else was having this issue. First I installed YAML as I was getting errors relating to that and although it said it shouldn't be a problem without it, it

Re: [rt-users] Need help with the plugin RT::Extension::SLA

2013-10-01 Thread Abdallah TABI
I've just created a new ticket at 4:24 PM on Tue with the user admin, and in the field Due: I got Wed 10:24 AM which is the Resolve time not the Response time of 15 min setted. So, for us at the start the Due time is not what is expected. *Abdallah Tabi*Support Team - a...@efficientip.com *4 rue

Re: [rt-users] Need help with the plugin RT::Extension::SLA

2013-10-01 Thread Ruslan Zakirov
On Tue, Oct 1, 2013 at 6:18 PM, Abdallah TABI wrote: > Good afternoon, > > Thank you for your really quick answer ! > > Ok let me give you more information. > As I said, your testing setup is wrong. Ticket should have a requestor, in your case requestor is empty. Let me show you two cases: 1)