In message <20131007150925.ge1...@jibsheet.com>, Kevin Falcone writes:
>Are these diffs because you encountered errors or because it's cleaner
>oracle syntax?
They error, not warn in 10G.
John
groenv...@acm.org
--
RT Training in New York, October 8th and 9th: http://bestpractical.com/training
On Thu, Sep 26, 2013 at 07:44:25PM +0300, Boli wrote:
> I have a queue to which I want to prevent anyone 'reply'-ing.
>
> Despite removing all 'Reply to ticket' rights for all groups, and
> having no 'user' rights at all, it's still possible for my normal
> non-superuser account to reply to the ti
On Sat, Oct 05, 2013 at 04:08:57PM -0400, John D Groenveld wrote:
> Below are some small diffs.
Are these diffs because you encountered errors or because it's cleaner
oracle syntax?
If they are to fix errors, please send them as unified diffs (diff -u)
along with the errors you see to the bug tra
On Wed, Oct 02, 2013 at 08:39:24PM -0500, Brian Bowles wrote:
>Is there a way I could just globally turn off all the read capability to
> the REST server?
>Basically I have data I wish to keep private and it would be a security
> risk if someone can
>read tickets using REST. I believe
On Mon, Oct 07, 2013 at 09:48:23AM +, Zawada Łukasz wrote:
>I've rt 3.8.8
>
>I want to deny user to create ticket from web.
>
>They should only have access to create ticket from email
>
>I thought that i gave create ticket to unauthorized user's and take to
> authorized, but
On Wed, Oct 02, 2013 at 05:44:05AM -0700, Duane Winner wrote:
> How do I add a custom global HTML header metadata for all RT content?
>
> One of our customers does content filtering and does not permit access if we
> do not have meta info on all of our HTML; I need to get something like this
> o
On Mon, Sep 30, 2013 at 01:58:23PM +, Cena, Stephen (ext. 300) wrote:
>We've been running RT now for our Service Dept for a few months now with
> incredible success.
>At the present time, we have out customers email a specific email address
> & those emails get
>converted into ti
Hello everyone,
I am new to this list and am hoping I can find assistance (as well as offer my
own assistance to other RT users in the future.)
I am experiencing in issue in which certain scrips have stopped functioning. I
have scoured Google as well as the archive for this mailing list, and hav
I just installed 4.2. I made it through the configuration UI and have
everything installed. I can't get it to run, though. It is throwing the
Internal Server Error at me and I am in need of assistance in resolving the
problem I'm encountering:
httpd/ssl_error_log:
[Mon Oct 07 16:52:11 2013] [warn]
Anything?
On Fri, Oct 4, 2013 at 10:49 AM, Len Jaffe wrote:
> in httpd.conf and this will depend on your version of apache, and
> how you've structured your configurations files.
>
> You need to load the fastcgi module
>
> LoadModule fastcgi_module modules/mod_fastcgi.so
>
> You need t
Hello,
We are having a problem where some tickets custom fields are being cleared
after being updated. At first, we thought it was only when someone tried to
create a ticket with an attachment, but it has also been happening when someone
makes a change to a ticket that has already been created
On 7 October 2013 12:43, Ruslan Zakirov wrote:
> Typo in my code made it less clear, it should have been:
>
> foreach my $name ("$orig_name $case_type $lang", "$orig_name $lang" ) {
> ...
> }
>
> Idea is to look first for template with more detailed name, then look for
> name without case type, b
On Mon, Oct 7, 2013 at 10:52 PM, Landon Stewart wrote:
> On 3 October 2013 04:27, Ruslan Zakirov wrote:
>>
>>> Hi,
>>>
>>> You can do this by inserting custom TemplateObj method into
>>> RT/Action/SendMail.pm
>>>
>>> It should be like this:
>>> 1) behave like original method, so copy it from lib
>
> On 3 October 2013 04:27, Ruslan Zakirov wrote:
>
>> Hi,
>>
>> You can do this by inserting custom TemplateObj method into
>> RT/Action/SendMail.pm
>>
>> It should be like this:
>> 1) behave like original method, so copy it from lib/RT/Action.pm
>> 2) change template on call when Ticket and Txn
Hi,
I've been searching for a way to do this, but can't seem to figure it out.
Is there a configuration option or extension that I can use to block
certain file types from being attached to tickets?
Thanks!
--
RT Training in New York, October 8th and 9th: http://bestpractical.com/training
UP. This feature will be very good to have on the system, I'm sure it won't
benefit only me.
Could be a simple file search on the specified directory for each user,
does anyone have any idea how to start it?
Thanks,
Esdras
2013/10/1 Esdras Neto
> Hi guys,
>
> I'm new here and I really would l
Hello
I've rt 3.8.8
I want to deny user to create ticket from web.
They should only have access to create ticket from email
I thought that i gave create ticket to unauthorized user's and take to
authorized, but it's didn't work.
This users have "let this user be granted rights"
Lukas
--
RT
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