[rt-users] change location from custom field in ticket creation

Hello, How can I change the custom field layout ? I want to move the custom field in ticket creation more to the center. Is it in EditCustomField ? And if so, what do I have to change over there ? Thanks. pa href=http://www.blindenzorglichtenliefde.be/nl/Schenken;img

[rt-users] Change Owner in QuickCreate / QuickTicket to dropdown list of Users based on Queue

Hello, I want to change field from only Me and Nobody to full list of Users which have rights to Queue. So far I managed to change this code on QuickCreate Element: td class=label|/lOwner/:/tdtd class=value select type=select name=Owner option value=%RT-Nobody-id%%loc('Nikt')%/option option

Re: [rt-users] Change Owner in QuickCreate / QuickTicket to dropdown list of Users based on Queue

On Wed, Apr 09, 2014 at 11:06:42AM +0200, Bartosz Maciejewski wrote: Hello, I want to change field from only Me and Nobody to full list of Users which have rights to Queue. So far I managed to change this code on QuickCreate Element: td class=label|/lOwner/:/tdtd class=value select

Re: [rt-users] change location from custom field in ticket creation

On Wed, Apr 09, 2014 at 10:50:37AM +0200, Philippe Dhont wrote: Hello, How can I change the custom field layout ? Using configuration you can: - change ordering in Administration-Queue-Customfields - group fields together using configuration variable %CustomFieldGroupings (see RT_Config.pm

Re: [rt-users] Change Owner in QuickCreate / QuickTicket to dropdown list of Users based on Queue

W dniu 2014-04-09 11:44, Emmanuel Lacour pisze: The problem is that in Create.html, the queue is already known so we can list owners only for this queue. In Quickcreate, the queue is selected at the same time, so you need to use some ajax query to update the owner dropdown. Here is a hint for

Re: [rt-users] change location from custom field in ticket creation

Hi, thanks for the feedback. Now when someone creates a ticket, the fields like Queue, requestor, cc, subject are aligned somehow in the middle of the page. Below the subject field is the custom field but that field is aligned to the left of the page and that doesn't look very neat. I want all

[rt-users] FullTextSearch the parts of word

Hi, I have installed RT 4.2 with PostgreSQL FullTextSearch. In base i can search only the whole word. Is in possible search only for parts of word? -- Best regards, Arkady Glazov http://globster.ru -- RT Training - Dallas May 20-21 http://bestpractical.com/training

Re: [rt-users] FullTextSearch the parts of word

On Wed, Apr 09, 2014 at 05:53:35PM +0400, Arkady Glazov wrote: Hi, I have installed RT 4.2 with PostgreSQL FullTextSearch. In base i can search only the whole word. Is in possible search only for parts of word? -- Best regards, Arkady Glazov http://globster.ru Hi Arkady, What do you

Re: [rt-users] FullTextSearch the parts of word

Hi, On Wed, Apr 09, 2014 at 05:53:35PM +0400, Arkady Glazov wrote: Hi, I have installed RT 4.2 with PostgreSQL FullTextSearch. In base i can search only the whole word. Is in possible search only for parts of word? I did this in the past for RT 3.8.x and I have configuration ready to use it

Re: [rt-users] RT::Extension::Assets not working

On Tue, Apr 08, 2014 at 01:41:13AM -0700, helmutderhaas wrote: Ah that makes sense, when I ran make initdb the wrong account was in the RT_Siteconfig so I ran it manually .. should have checked as I only ran schema. Which means you also didn't run acl, but since you're on oracle it's

Re: [rt-users] RT::Extension::Assets - missing Wikitext area and Select date widgets on Bulk Update

On Wed, 2014-04-09 at 12:00 +1200, Kevin Buckley wrote: Have been playing around with the Asset Tracker extension in an RT 4.2.2 environment, using the rt-extension-assets master branch from 20140228. All seems to work very nicely so far, however, in looking to populate a large set of common

[rt-users] Approval Templates in 4.2.3 - unable to disable?

We have an RT system and recently upgraded to 4.2.3 from an older 3.8.8 version. The approval process seems to have changed at least somewhat, our previous approval system did not work until I rebuilt it in the new version. I am getting stumped, however, on the templates for the approval queue.

[rt-users] Approval Templates in 4.2.3 - unable to disable?

We have an RT system and recently upgraded to 4.2.3 from an older 3.8.8 version. The approval process seems to have changed at least somewhat, our previous approval system did not work until I rebuilt it in the new version. I am getting stumped, however, on the templates for the approval queue.

Re: [rt-users] FullTextSearch the parts of word

Please look at https://github.com/zito/rt-pgsql-fttrgm I hope it will work, also I didn't try to run the script rt-mysql2pg on RT4 database (I did simple upgrade of RT3 database with indexes already setup). Let me know if it works. Thanks -- Zito -- RT Training - Dallas May 20-21

Re: [rt-users] RT::Extension::Assets - missing Wikitext area and Select date widgets on Bulk Update

On Thu, 2014-04-10 at 12:32 +1200, Kevin Buckley wrote: Bingo! Will give that a go: thanks. Please keep all replies on-list. Can I also assume that the 4.2.3 plus patch additions would cure what I've seen in the log, since trying to add in in the RT::Extension::Assets::Import::CSV