I recently upgraded from 4.0.9 to 4.2.3 and some users tell me that the
behaviour of mandatory custom field changed.
I recovered the old installation and DB from backups and the mistery is
solved: from 4.0.9 to 4.2.3, the file share/html/Ticket/Modify.html
changed in such a way that my
the file share/html/Ticket/Modify.html
changed in such a way that my Default callback was actually breaking
custom field validation
Not so simple: I removed all the local directory, including plugins,
stopped apache, cleaned mason obj, and mandatory CF are still not
validating. Maybe it's
Hi Arkady,
On Thu, Apr 10, 2014 at 03:33:16PM +0400, Arkady Glazov wrote:
Hi Václav,
I will be in wait.
I look databases. All content saved as 'quoted-printable'. I can send
example If it help you.
...
On Fri, Apr 11, 2014 at 09:38:26AM +0400, Arkady Glazov wrote:
Hi Václav,
I send
I have tried to feed test message into production RT instance 3.8.16
and it ends in the database:
interni=# select contenttype, contentencoding, content, trigrams from
attachments where transactionid =254774;
-[ RECORD 1
I think I found the critical point.
The problem is in the method RT::Record::_EncodeLOB().
I run a little script feeding message into the RT under debugger:
last actions was to setup breakpoint on b RT::Record::_EncodeLOB
and there is several steps:
DB45 v
788:} elsif (
On Fri, Apr 11, 2014 at 01:47:53PM +0200, Václav Ovsík wrote:
...
Maybe the problem is with the libmime-tools-perl (I'm running on the Debian),
I
have version 5.503-1.
...
correction, I have localy installed version 5.505...
zito@rt2:~/migration/rt$ make testdeps |fgrep -i mime
FYI: The problem has ticket
http://issues.bestpractical.com/Ticket/Display.html?id=29735
I found a temporary workaround - patch attached...
--
Zito
diff --git a/lib/RT/Record.pm b/lib/RT/Record.pm
index 788aa42..304ac6a 100644
--- a/lib/RT/Record.pm
+++ b/lib/RT/Record.pm
@@ -787,7 +787,7 @@ sub
Are there any How-To links to setup Self Service? I have been running an RT
Instance for many years and recently $WORK decided to change the email here
and I can no longer handle my internal Tech requests through my Drupal site
webforms and rt-mailgate.
So I would like to give my users a link to
