Hi Kevin, thanks for the reply. Unfortunately I'm running 4.0.1 and don't have that option. Is there any way to do this without upgrading.
Thanks. On Tuesday, 17 June 2014, Kevin Falcone <falc...@bestpractical.com> wrote: > On Tue, Jun 17, 2014 at 11:52:00AM +0100, Guy Baxter wrote: > > I'm looking to create a custom dashboard, similar to the way in which > > "QuickSearch" functions. I would like it to display a list of queues, > and then > > show how many tickets are New, Open, Stalled for each queue. > > > > In the query builder I seem to be stuck at the getting RT to count the > total > > number of tickets per status, rather than just the total number of > tickets. > > > > I have the following: > > > > Query: > > Queue = 'SW_Bugs' OR Queue = 'SW_Incoming' OR Queue = 'SW_Projects' > > > > Format: > > '__QueueName__', > > '__Status__' > > That's just going to list the tickets with Queue Name and the Status. > If you click on Chart, in 4.2 the default is to group/count by Status, > you can further group by Queue and then save that and stick it on your > dashboard. > > You may find this helpful > http://bestpractical.com/docs/rt/latest/charts.html > > -kevin >
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
