Hi There,
we have set up a script per queue for signatures.
Problem is with “on correspondence”: when a requestor sends an email he gets
the message he just has sent plus signature-template back per email.
So we need a script that just sends out the signature-template when one of
us replies to a
OK, so I am making a little more progress.
I am running the rt-shredder script from /opt/rt3/sbin against my rt3
database. That seems to work a little better!
I have tickets in my rt3 database that were created as far back as
2006-11-29. My goal is to keep the last three years of tickets
OK, I see. That permission, AdminCustomFieldValues, I see in two
places under Configuration:
Configuration, Custom Field, the particular custom field, Group Rights
Configuration, Global, Group Rights
I assume the difference between these is kind of like the other case,
the first is specific to
On 06/20/2014 07:16 PM, Lists wrote:
When I run this against the database I am trying to upgrade, I get:
mysql select count(*) from Attributes;
+--+
| count(*) |
+--+
| 1831962 |
+--+
1 row in set (2.50 sec)
mysql select count(*) from Attributes where Name =
Thanks for the info Alex, I appreciate it and will give it a try.
Dave
On 6/23/2014 11:29 AM, Alex Vandiver wrote:
On 06/20/2014 07:16 PM, Lists wrote:
When I run this against the database I am trying to upgrade, I get:
mysql select count(*) from Attributes;
+--+
| count(*) |
Greetings.
I'm trying to customize the 10 newest uowned tickets search (the one
that appears on the main page by default, I believe). I get to the
page to edit the predefined Search - Unowned Tickets search, and it
shows the logic for the search:
Owner = 'Nobody'
AND (
Status = 'new'
OR
