Re: [rt-users] Change Management Multiple Owners

2014-06-26 Thread Christian Loos
Am 25.06.2014 19:11, schrieb Alex Vandiver: Use: AdminCc: { $group-MemberEmailAddressesAsString } Wouldn't it be better to use the group id as AdminCc? Group Member changes would immediately affect also the approvals and you can avoid loading the group within the approval create template.

[rt-users] i use vim as rt client, so do you?

2014-06-26 Thread Marc Chantreux
hello, I wrote a vim wrapper to rt client so i can use it directly in vim https://github.com/eiro/vim-rt-client which became my primary interface for RT. it's easy to send mail, extend, sort tickets, create a set of tickets to share with other people in a team. before improving this

Re: [rt-users] Change Management Multiple Owners

2014-06-26 Thread Aaron McCarthy
Hi Alex, I do apologize for replying to you directly. Thank you for your feedback. Greatly appreciated. I have a simple template (one owner) and a complex template (Group AdminCc). When I have the simple template implemented and I reveive an approval ticket. Under status I see (/Pending

Re: [rt-users] Found (302) error

2014-06-26 Thread Boris Epstein
Hello Matt, Thanks for your response. This is Apache ( httpd-2.2.15-30.el6.centos.x86_64 ) running on Centos 6.5. Cheers, Boris. On Wed, Jun 25, 2014 at 8:05 PM, Matt Brennan brenna...@gmail.com wrote: 302 is a temporary redirect HTTP code. Which web server are you using for RT? On

Re: [rt-users] Found (302) error

2014-06-26 Thread Matt Brennan
My guess would be that you're using a mod_rewrite rule in your Apache config and the RT CLI is unhappy with that. On Thu, Jun 26, 2014 at 8:28 AM, Boris Epstein borepst...@gmail.com wrote: Hello Matt, Thanks for your response. This is Apache ( httpd-2.2.15-30.el6.centos.x86_64 ) running

Re: [rt-users] Change Management Multiple Owners

2014-06-26 Thread Aaron McCarthy
Hi Alex, I forgot to mention that in the logs. The error I am receiving is: AdminCc: Can't call method MemberEmailAddressesAsString on an undefined value at template line 8. At line 8 in the template is: Queue: ___Approvals I feel that its something small I am missing -- View this

[rt-users] How to map a MySQL session ID to an user/IP

2014-06-26 Thread Francisco Amaro
Hello all, Sorry if this was asked before, I've searched around but could not find anything. We have an older RT install, running 3.4.5 on Mysql 4.1.11. Lately, there are some users running long queries (mainly some full content searches) that bog down the machine. When that happens, we use

Re: [rt-users] Change Management Multiple Owners

2014-06-26 Thread Alex Peters
$group doesn't remain defined across the other sets of curly braces when defined as my. Changing my $group to our $group should get rid of this error. On 27/06/2014 2:40 am, Aaron McCarthy aaron.mccar...@southwestern.ie wrote: Hi Alex, I forgot to mention that in the logs. The error I am