Re: [rt-users] Emails to Queue Alias, still merge to other queue

Hello Kevin, The issue is when some who is an adminCC on a support queue then forwards the ticket email (without removing the ticket number) to a engineering queue email, expecting only the engineers to see it, but because it still has the same ticket ID in the subject RT is merging it back to the

Re: [rt-users] Change AutoResponse Global Template based on time of the day

--- Begin Message --- The screenshots seemed to be wrong in my last post, but here they are: Both Scrips are using the same condition

Re: [rt-users] Change AutoResponse Global Template based on time of the day

--- Begin Message --- OK, I've been trying with the following condition: ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(); if ($hour >=8 && $hour <=17) { $self->SetTemplate("Autoreply"); } elsif ($hour < 8 && $hour > 17) { $self->SetTemplate("AutoReply-AfterHrs"); } retur

[rt-users] Dashboard E-Mail in MS Outlook

Hi, recently noticed that the RT 4.2 Dashboard E-Mails looks awful in MS Outlook 2010: * Ticket list missing styles * Chart Table missing styles and width set to 100% Attached some examples from Outlook and Thunderbird. The problem is that Outlook is munching the styles instead of including them,