Re: [rt-users] plugins link to module file, not package file

2014-12-08 Thread Christian Loos
Am 08.12.2014 um 19:09 schrieb Jo Rhett: > Which is said where and how? > > The point is to improve the documentation such that available paths for > installation are clear. Your suggestion for yet another undocumented path is > just further argument that the extensions documentation should be i

Re: [rt-users] filter error in RT-Authen-ExternalAuth

2014-12-08 Thread Pete Ashdown
My error was thinking attr_match_list and attr_map were not dependent on each other. The following change works: # name 'attr_match_list' => [ 'Name', ], # Import the following pr

[rt-users] [rt-announce] Assets 1.02

2014-12-08 Thread Alex Vandiver
We are pleased to announce Assets 1.02. This release improves bulk update, allows for catalog-specific formats for search results, fixes sorting of assets, allows for quicker lookup of single assets, and simplifies the installation steps to agree with other RT extensions. https://download.bestpra

Re: [rt-users] docs improvement suggestion for full-text searching

2014-12-08 Thread Alex Vandiver
On 12/08/2014 01:12 PM, Jo Rhett wrote: > Sphinx refuses to run without that parameter. Which given that it > wasn’t defined in the file they really should have set the default > appropriately and not whined at the user, but this is the version of > Sphinx currently in RHEL EPEL so there’s going to

Re: [rt-users] docs improvement suggestion for full-text searching

2014-12-08 Thread Jo Rhett
Sphinx refuses to run without that parameter. Which given that it wasn’t defined in the file they really should have set the default appropriately and not whined at the user, but this is the version of Sphinx currently in RHEL EPEL so there’s going to be a lot of RHEL/CentOS users running into t

Re: [rt-users] plugins link to module file, not package file

2014-12-08 Thread Jo Rhett
On Dec 3, 2014, at 1:55 AM, Christian Loos wrote: > Why do you want to download the extension? > You can install them by cpan with > cpan RT::Extension::MandatorySubject Which is said where and how? The point is to improve the documentation such that available paths for installation are clear.

Re: [rt-users] plugins link to module file, not package file

2014-12-08 Thread Jo Rhett
So here’s my perspective. As someone with 25 years of sysadmin experience, who has both used RT for many years (but not in the last three years) and someone who uses CPAN fairly often, when sent to the pm module directly, I did the operations directly in front of me and downloaded the .pm and tr

Re: [rt-users] Default Configuration RT

2014-12-08 Thread Renato Gentil
Does anyone know how to get the default config back to the RT system ? Renato Gentil > Date: Thu, 4 Dec 2014 15:49:41 +0100 > From: sven.sternber...@desy.de > To: renatorodrigo...@hotmail.com > Subject: Re: [rt-users] Default Configuration RT > > Hi! > > about which configuration you are ta

Re: [rt-users] Outgoing email text of a closing incident

2014-12-08 Thread Tamás, Szép
No answers yet so it is still an open question. More precisely: where can I change the default outgoing email message sent by the system to whom the Incident Report came when a whole case (e.g. Report,Incidents and Investigations are all solved) is closed? Is there a file for it (could not find it

Re: [rt-users] Copy and Paste Screenshot into Tickets

2014-12-08 Thread Rémi
Hi Andy, I wrote an extension about a year ago to be able to paste an image as an attachment in RT 4.2 feel free to use it and send me feedback if you have any problem https://github.com/valmiRe/rt-extension-pasteimageattachment Rémi 2014-12-06 20:43 GMT+01:00 Andreas Badur : > Hello, > > whe